'Have Your Say' - Comments, Compliments and Complaints

Have a comment or complaint?

You can make a comment, complaint or compliment here

You can make a comment or complaint anonymously, but by not providing contact details, the service will be unable to provide you with a response. 

We cannot investigate the following areas under our complaints procedure because they are covered by another process.

• Appeals against refusal of planning permission or against conditions placed on a grant of planning permission
• A complaint challenging a benefit or council tax decision
• A complaint about social care services (children and adults)
• A school admission or exclusion appeal
• A complaint about a school
• A complaint about the refusal of disabled badges for parking exemption
• An appeal against the issue of a penalty charge notice by the parking enforcement team and the recovery process which follows
• Appeals regarding Resident Permits/Dispensation Access Permits
• Dispute a penalty charge notice for Bus Lane Contravention
• A complaint about Nottingham City Transport (NCT)
• A complaint about the trams - Nottingham Express Transit (NET)
• Dispute a fixed penalty for environmental crimes (including dog-fouling)
• Any appeal against the exercise of a police power
• A complaint about Anti-Social Behaviour
• A complaint about Nottingham City Homes
• A complaint about the independent Rent Officer
• A complaint issue that has already been investigated and responded to by a Councillor
• A complaint about a Councillor
• A complaint from a City Council employee about an employment matter

Click here to view our contact information for other departments

School Services

• Social care services (children and adults)
• A school admission or exclusion 
• A complaint about a school

Contact school services online

Penalty charges and permits

• The refusal of disabled badges for parking exemption
• A penalty charge notice by the parking enforcement teams
• Resident Permits or mobile workshop permits
• A penalty charge notice for Bus Lane breach
• A fixed penalty for environmental crimes (including dog-fouling)

Social Housing

We have a robust complaints policy, and if you choose to make a complaint about our social housing we will support and help you through the process.

If you don’t feel that things have been resolved, you can ask for your complaint to be reviewed by the Housing Ombudsman.

Contact Housing Services

Guide to our complaints procedure

There are two stages to Nottingham City Councils Have Your Say Complaints Procedure:

Stage 1 – Initial Complaints

• A complaint should be made as soon as possible and within 12 months of the issue occurring.
• We aim to respond to complaints within 10 working days. If we require more time to investigate, we will notify you.
• We are unable to investigate complaints about matters that took place more than 12 months ago.

Stage 2 – Complaint Review

• If you remain dissatisfied following the Stage 1 response, you can request a Stage 2 review, we will advise you on how to do this in your stage 1 response.
• We aim to complete the review within 20 working days of acknowledging your request. If we need more time, we will let you know.

Please see our Have Your Say Complaints Policy for further details.

Local Government and Social Care Ombudsman (LGSCO)

If you are still dissatisfied after completing both Stage 1 and Stage 2 of our complaints process, you can contact the Local Government and Social Care Ombudsman (LGSCO). Please note that the Ombudsman will normally expect that both stages of our complaints procedure have been completed before considering a case.

You can find out more about what complaints the Ombudsman may consider on its website.

If you wish to raise your complaint with the Ombudsman, you can find out more information about how to do so below:

• Website: https://www.lgo.org.uk/how-to-complain
• Telephone: 0300 061 0614