Customer Charter - Nottingham City Council

Our charter

Make it happen 

Focusing on the quality and timeliness of service delivery; how the Council treats customers whilst accessing services and keeps to promises made.

Make it easy

Making services and information easy to access, whether online, face to face or via the website.

Make it better

Continually improving services using customer feedback, building on what the Council does well and addressing areas of concern.

What we ask from the customer

The Charter also includes three ‘asks’ of customers: to treat Council staff as they would like to be treated; give correct information, notifying the Council if things change and to offer ideas for improvement.