Customer Charter Nottingham City Council
Make it happen
Focusing on the quality and timeliness of service delivery; how the Council treats customers whilst accessing services and keeps to promises made.
Make it easy
Making services and information easy to access, whether online, face to face or via the website.
Make it better
Continually improving services using customer feedback, building on what the Council does well and addressing areas of concern.
What we ask from the customer
The Charter also includes three ‘asks’ of customers: to treat Council staff as they would like to be treated; give correct information, notifying the Council if things change and to offer ideas for improvement.