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We intend, where possible, to deal with all complaints under our two stage complaint and review procedure.

However, there are a few exceptions for legal reasons such as a complaint that has already been heard by a court or tribunal, or a complaint where the citizen or the Council has commenced legal proceedings or has taken court action.

Also, the following exceptions have specific procedures governing complaints and appeals. We will let you know what the correct process is if your complaint falls into one of the categories listed below.

Who to contact

Disputes on civil claims

A complaint that disputes a legal decision made on a civil claim against the council. Please contact Insurance and Risk:

Independent Rent Officer

The Rent Officer is independent of the Council and is part of the Valuation Office Agency (VOA), please see the VOA

Refused Planning Permission

Appeals against refusal of planning permission or against conditions placed on a grant of planning permission are dealt with by The Planning Inspectorate

Planning Portal

Social Care Services (Children and Adults)

School Admission or Exclusion Appeal

Please contact the Children's Services Admissions and Exclusion Team

School Complaints

The Local Authority is not responsible for the day to day running of schools, therefore please contact the school's Head Teacher or Chair of Governors

Penalty Charge Notice Appeals

Please contact Parking Appeals Services

Fixed Penalty Disputes - Environmental Crimes (including dog-fouling)

Please contact Processing and Enforcement Services

Penalty Charge Notice - Bus Lane Contravention

Dispute a penalty charge notice for bus lane contravention
Please contact: Processing and Enforcement Services 

Police Complaint

Any appeal against the exercise of police power: 

Refusal of Disabled Parking Badges

A complaint about the refusal of disabled badges for parking exemption, please contact Blue Badge Enforcement 

Anti-Social Behaviour Complaint

  • Telephone: 0115 915 2000

Report anti-social behaviour

Nottingham City Council Housing Services Complaint

Please contact the Nottingham City Council Housing Services Customer Relations Team

Resident Permits/Dispensation Access Permits

Appeals regarding Resident Permits/Dispensation Access Permits please contact: Processing and Enforcement Services

Residential Property Tribunals

Appeals to enforcement decisions by the Council under the Housing Act 2004 are dealt with by the Residential Property Tribunal

Taxi Complaint

Please contact the Community Protection Service Centre

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