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Missed Bin Collections

Reporting a Missed Collection

Please do not report your bin as missed on your scheduled collection day. Our collection crews operate throughout the day and may still be collecting bins until 10:00pm Monday to Friday.

If your bin has not been emptied by 10:00pm on your collection day, and it was presented correctly for collection, you can then report it as a missed bin.

When we will return to empty your bin

We will only return to empty your bin if:

  • you put your bin out correctly and on time, and
  • our crew missed it by mistake

If you did not put your bin out in time, or if there was anything preventing the crew from accessing it, you will need to wait until your next scheduled collection.

If your bin has a sticker or hanger

If you find a sticker or hanger on your bin, please follow the instructions on the label.

Do not report it as a missed collection.
The sticker explains the reason your bin was not emptied and what you need to do next.

Report a missed bin

Completing this service should take around 5 minutes.

To complete this service you will need.

  • Your contact details
  • Address where the bin was missed
  • Type of bin

If your bin has not been collected, you must report it within two days of your collection day and no later than 5pm.

Report a missed bin

Food waste collections

If you are reporting a missed food waste bin, please use the contact form on the Food waste collections page.

 

Also see

Related pages

Contact us

Waste Collection
Eastcroft Depot
London Road
Nottingham
NG2 3AH

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