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Senior concessionary card


We understand that there is a huge amount of uncertainty at this time due to the recent outbreak of Coronavirus (COVID-19). Our number one priority is protecting our team and our customers. 

Due to the recent government advice, our Victoria Travel Centre is now closed, as is the Shopmobility service, until further notice. If you need to contact us please call 0115 876 1300 or email

Unfortunately, it may now take up to 20 working days for you to receive your Concessionary Travel Pass. In light of this, Nottingham City Council have taken the decision to waive the £10 replacement fee for all replacement Concessionary Travel Passes.

In the meantime, we will continue to monitor the situation closely and we will post updates on this page should there be any further changes to the services we provide.

We appreciate your support during this tough time and urge you all to do what you can to stay safe.

Temporary Coronavirus measures to allow concessionary cardholders to travel for free before 09:30am weekdays will end for senior cardholders on Monday 15 June. Mobility cardholders can now travel before 09:30am and after 11:00pm within the city boundary on the bus and on the entire tram network.

 If you’re eligible to apply for a senior concessionary card, and you can apply up to 14 days before you are eligible for the senior concessionary card, you can apply online or in person at Victoria Travel Centre (located in Victoria Bus Station at the rear of the Victoria Shopping Centre). Please note: due to the COVID-19 outbreak, Victoria Travel Centre is closed and applying in person is not available at the moment. ​

Apply online

You can now apply for your senior concessionary card online. 

Apply for your card online

You will need to take with you:

  • Proof of your address (e.g. a bank statement, utility bill, Council Tax bill (dated within the last 3 months), television licence)
  • Proof of your age (e.g. passport, letter of pension entitlement, medical card, birth certificate, driving licence)
  • Your National Insurance number as this is required on the application form

Whilst you’re there, your photograph will be taken for your new card and once your application has been processed, your card will be posted to your home address. This can take up to 10 working days. Please note: due to the COVID-19 outbreak, processing your concessionary card may take a little longer than usual, and at the moment may take up to 20 working days to process.

You can download the application form in advance. 

This allows you to print it out and fill it in before visiting the travel centre.

Senior Pass Age of Eligibility

Date of Birth

Date of Eligibility

6th June 1954 to 5th July 1954

6th March 2020

6th July 1954 to 5th August 1954

6th May 2020

6th August 1954 to 5th September 1954

6th July 2020

6th September 1954 to 5th October 1954

6th September 2020

6th October 1954 onwards

66th Birthday


Face coverings on public transport

From Monday 15 June, wearing a face covering on public transport in England became mandatory. However, some people may be exempt. 

The requirement to wear a face covering does not apply:

  • if you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering
  • if putting on, wearing or removing a face covering would cause you severe distress
  • if you are travelling with, or providing assistance to, someone who relies on lip reading to communicate
  • if you are travelling to avoid injury or escape the risk of harm, and you do not have a face covering with you
  • if you need to remove it during your journey to avoid harm or injury or the risk of harm or injury to yourself or others
  • if you need to eat, drink, or take medication you can remove your face covering
  • if you are asked to remove your face covering by a police officer or other official, for example to check your railcard
  • to children under the age of 11
  • to a constable, police community support officer, emergency responder (e.g. paramedic) or fire officer acting in the course of their duty

If you are exempt from wearing a face covering, please tell the driver as you board. You do not have to explain why you are exempt.

For those who do not have to wear a face covering, we have produced Journey Assistance cards that can be shown to drivers when boarding public transport. These can be found and downloaded below.

For more information regarding public transport and Covid-19, please visit: