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Regulation 11 of the Traffic Signs Regulations and General Directions provides that it is not law that these lines must always be in a perfect condition. It is a question of fact and degree. Councils cannot realistically be expected to repaint the lines constantly or on every occasion that the road repairs or utility works affect the road of surface or create minor diversions.

The real issue is whether the state or quality of the lines at the time of parking makes it clear to the motorist that there is a restriction in place.

Lines become worn and faded for several reasons, however, they remain enforceable if the motorist upon enquiry is obliged to say to themselves that despite the imperfection, it is clear that the lines remain in place.

If you believe that the conditions of the lines were such that you were unaware you were parking on lines, we may consider your challenge.

You will need to provide:

  • Photographic evidence of the lines where your vehicle was parked when the Penalty Charge Notice (PCN) was issued.
  • Photos must be in colour and clearly show the lines in question.
  • Your photos must also clearly show the surrounding area to prove that this is the same location where your vehicle was parked.

Please be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Appeal your PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket. If you pay after 14 days, you pay double that amount. A PCN (not a Notice to Owner) that has been served through the post has a discount period of 21 days.

Pay online

If you are unable to park wholly in the space, alternative parking should have been found.

You are liable for the Penalty Charge Notice (PCN).

If you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket. If you pay after 14 days, you pay double that amount. A PCN (not a Notice to Owner) that has been served through the post has a discount period of 21 days.

Pay online

If you are unable to park wholly in the space, alternative parking should have been found.

You are liable for the Penalty Charge Notice (PCN).

If you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket. If you pay after 14 days, you pay double that amount. A PCN (not a Notice to Owner) that has been served through the post has a discount period of 21 days.

Pay online

If you were involved in a medical emergency, we may consider your challenge.

You will need to provide a formal letter from a health professional that treated you or a passenger directly after the event.

Please be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Appeal your PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket. If you pay after 14 days, you pay double that amount. A PCN (not a Notice to Owner) that has been served through the post has a discount period of 21 days.

Pay online

We may consider your challenge if both Penalty Charge Notices (PCN) were:

  • issued on the same day
  • issued on the same street
  • issued under the same contravention.

You will need to provide:

  • Your vehicle registration
  • The NG reference number printed on both Penalties

Please be aware that you are not guaranteed to have your Penalty Charge Notice (PCN) cancelled as each case is reviewed individually.

Appeal your PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket. If you pay after 14 days, you pay double that amount. A PCN (not a Notice to Owner) that has been served through the post has a discount period of 21 days.

Pay online

If you think that your vehicle has been cloned, you must report this to the police as soon as possible.

We may consider your challenge.

You will need to provide us with evidence that it was not you or your vehicle that was present when the Penalty Charge Notice (PCN) was issued:

  • a colour photo showing the make and model of the vehicle
  • a colour photo showing the vehicle registration number of the vehicle
  • a police crime reference number related to the cloning of your vehicle.

Please be aware that you are not guaranteed to have your PCN cancelled as each case is reviewed individually.

Appeal your PCN

Alternatively, if you pay your PCN within 14 days of the date of your ticket, you pay the lower amount shown on your ticket. If you pay after 14 days, you pay double that amount. A PCN (not a Notice to Owner) that has been served through the post has a discount period of 21 days.

Pay online