Contact Council Tax

Contact details including online contact forms are available here

Contact us Online

By Telephone

The Council Tax and Benefits service hours of opening are 8:30am to 5pm Monday, Tuesday, Wednesday and Friday and 9:30am to 5pm on Thursday.

The service does have a 24 hour telephone self-service which can answer frequently asked questions. You can also use the self-service facility to make a payment through the automated payment line:

Council Tax 24 hour self-service: 0115 718 1777

  • Press 5 to make a payment
  • Press 6 if calling to discuss arrears on an account
  • Press 7 to report a change of address
  • Press 8 to set up a Direct Debit
  • Press 9 to hear your account balance

Automated payment line: 0800 052 0173

Benefit 24 hour self-service line: 0115 718 4444

In Writing

Admail 4270

In Person

Customer Contact Centre 
Central Library
Angel Row

This service is available: Monday, Tuesday, Wednesday and Friday 8:30am to 5pm

This service is available: Thursday 9:30am to 5pm

By email

Email us at

Where appropriate please enter you Council Tax account reference in the subject heading of your email. If responding to a summons please also add the word ‘summons’ to the subject heading.