Contact Us in British Sign Language (BSL)

We’re proud to offer British Sign Language (BSL) support through SignVideo, making it easier for Deaf customers to get in touch with us.

Connect with a BSL Interpreter

You can contact us using a qualified BSL interpreter via SignVideo. Simply click the “Connect to a BSL Interpreter” button on this page to start your call.

When you connect, a professional interpreter will relay your conversation with our team in real time.

How it works

1. You connect to a BSL interpreter through video.
2. The interpreter contacts our team by phone.
3. The interpreter translates the conversation between you and our advisor.

The call works just like a standard phone call, with the interpreter supporting communication throughout.

What to expect during your call

• The interpreter will introduce themselves at the start of the call.
• You can speak directly to our team — the interpreter will translate everything for you.
• There may be short pauses while the interpreter translates each part of the conversation.
• All calls are confidential.

How to use SignVideo

Using this website

Click the “Connect to a BSL Interpreter” button on this page to start your call instantly.

Using the SignVideo app

Download the SignVideo app and select our service from the directory to connect.

What you need

• A smartphone, tablet or computer
• A webcam or front-facing camera
• A stable internet connection

Accessibility commitment

British Sign Language is a full language in its own right, and we are committed to making our services accessible to Deaf customers.

By offering SignVideo, we aim to ensure you can communicate with us in a way that works best for you.

Help and support

For support using SignVideo, visit www.signvideo.co.uk/faqs (opens in new window) or email help@signvideo.co.uk.