Digital, Data and Customer Access Strategy

We are committed to building a culture of continuous improvement and innovation. Our new Digital, Data and  Customer Access Strategy sets out a clear roadmap to modernise our services and operations.

This strategy will help us:

• Harness the power of data to improve services, inform decisions, reduce risks, and drive performance.
• Break down silos by establishing consistent data standards and governance across the council.
• Modernise our technology through investment in digital tools, automation, and AI to streamline processes and reduce costs.
• Design inclusive digital services that are easy to use and accessible to all residents, including those who are digitally excluded.

By putting residents at the heart of everything we do, and by delivering on a clear plan for improvement, we aim to become a digitally enabled, responsive, and resilient council.

Digital, Data and Customer Access Strategy 2025 - 2028