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Household Support Fund 5 

Nottingham City Council is pleased that an additional round of the Household Support Fund was announced in the Spring Budget on 6th March 2024 which means up to £3.55m will be distributed in Nottingham this spring and summer. The money will be used to support struggling pensioners, families and the city’s most vulnerable households with the increased costs of living. 

The money has come from the Government’s Household Support Fund and will be given out to people across the city to ease the pressure of increasing costs over the coming months. 

This is the fifth round of funding and previously the grant has been used towards a package of help and advice for Nottingham residents who receive Council Tax Support. This has included e-vouchers for energy bills and supermarkets, including throughout the school holidays for pupils who have free school meals (FSM). 

The latest award takes the amount distributed to vulnerable people to more than £17m since October 2021.  

More than 19,000 FSM children in Nottingham will continue to get supermarket vouchers for the May and Summer 2024 holidays, as well as access to free half-term activities through the Holiday Activity Fund. 

How do I apply? 

Online applications opened Wednesday 22nd May 2024 so if you are a resident on a low income you can apply online for either or both of a Supermarket or Energy Support voucher by following the links below: Please note, vouchers may take up to two weeks to arrive. 

Digital Supermarket Voucher 

The council is making £1m of digital supermarket vouchers available for vulnerable households. 4,000 Vouchers will be released each month from May to September to enable support to continue to be available until the end of the HSF5 period. If the monthly allocation limit has been reached, you can apply again at the start of the next month on the following dates: 

  • 3rd June 2024 
  • 1st July 
  • 1st August 
  • 2nd September 

If you are on a low income you can apply online for a £50 supermarket Voucher by following the link below. 

Energy Support Voucher 

The council is making £500,000 of energy support vouchers available for vulnerable households. If you are on a low income you can apply online for 2 x £49 energy support vouchers by following the link below: 

Energy Vouchers will continue to be provided through the PayPoint system and residents are also encouraged to provide either an email or mobile phone number when applying to receive their vouchers digitally. 

Warm Home Discount Scheme 

Help and Support 

For enquires relating to Supermarket vouchers, eligibility and assistance with applications please contact Nottingham City Councils Customer Hub on 0115 915 2000. 

Alternatively if you wish to apply for Council Tax Support you must complete an application form and provide us with the appropriate proof. The application form can be found at  

For any other Housing benefits advice or assistance with Council Tax Support please call 0115 7184444 

Free School Meal – HSF Support in Nottingham City  

Through the HSF scheme the City Council will be providing support to all eligible Free School Meals children for May and Summer Holidays. 

Free School Meal vouchers 

Free School Meal vouchers have already been distributed to eligible families from this fund for Easter and will also be planned for all other school holidays until 31st August 2024. 

Children who are entitled to Free School Meals will continue to receive support from the grant and get £15 Supermarket Voucher for May half term holiday and a one-off £50 supermarket voucher for the summer holiday period, prior to the end of term in July 2024.  

These vouchers will continue to be provided to parents via their schools  but will be through our voucher supplier Sodexo / Pluxee. Instructions on how to redeem your vouchers can be found here: 

You can check your eligibility for FSM and apply here.  

The advice agencies and community organisations to contact are listed below. Each of these organisations will be able to provide you with general advice, support and assistance.

Comprehensive directory of information on help and support available in Nottingham is available here Money | Ask Lion - Nottingham City Directory

Advice agencies and community organisations to contact for support:

If you are a Metropolitan Thames Valley Housing resident, please contact:

  • Customers Services  
  • Email MTVH
  • Call 0203 353 3535

Advice Nottingham

If you are none of the above, please contact one of the following local advice agencies where your eligibility for energy vouchers can be assessed by contacting one of the organisations below. If you are eligible for support your application will then be forwarded to Nottingham City Council for issuing vouchers.

Advice Agency

Opening times

St Ann’s Advice Centre

The Chase Neighbourhood Centre, Robin Hood Chase, St Ann’s NG3 4EZ Tel

Downstairs in the Chase Centre

Tuesday and Thursday 1pm – 4pm

Meadows Advice Group

Queens Walk Community Centre, Queens Walk, The Meadows, NG2 2DF

Tel 0115 986 0197

By telephone

Wednesday 1pm and 4pm

Free and confidential advice can also be obtained from the following organisations who will complete a full assessment with you and provide individual advice which may include support of energy vouchers. Please contact these organisations if you require advice for your own individual circumstances.

Advice Agency

Opening times

Nottingham Law Centre,

119 Radford Road, Hyson Green, NG7 5DU

Tel 0115 978 7813


Monday-Friday 9.30-4.30pm

Drop in

Monday-Friday 9.30-5pm

St Ann’s Advice Centre

The Chase Neighbourhood Centre, Robin Hood Chase, St Ann’s NG3 4EZ

Tel 0115 950 6867

Monday, Tuesday and Thursday

9am – 12.20pm and 1.20pm – 3.30 pm

Wednesday and Fridays 9am – 12.20pm

Citizens Advice Nottingham & District

 16-18 Maid Marian Way, Nottingham, NG1 6HS

Tel 0808 278 7974


Monday-Friday 9-5pm


Thursday 10-2pm for vulnerable clients that are unable to access our service by phone or digitally. 

Meadows Advice Group

Queens Walk Community Centre, Queens Walk, The Meadows, NG2 2DF Tel 0115 986 0197

Monday-Friday 10-1pm



Foodprint is a social supermarket where anyone who is struggling with the cost of living can purchase food at a greatly discounted price when compared to mainstream supermarkets. We have no referral system, and we are open to all. Anybody can access our service by turning up to either of our stores in Sneinton and Radford, details of which are below:

  • Foodprint Sneinton | 101 Sneinton Road, NG2 4QL | 0115 959 8842 | Open: Tuesday and Thursday 10am – 5pm and Saturday 9.30am - 5pm
  • Foodprint Radford | Unit 2 Forest Court, Gamble Street, NG7 4EX | 0115 837 6116 | Open: Monday to Thursday 10am - 4pm


Other forms of support will continue to be available, please see  ASKLiON for more helpful information and organisations providing assistance.

| Ask Lion - Nottingham City Directory

You can still get financial support and advice on ASKLiON

Advice agencies and community organisations are ideally placed to provide financial advice that can help you to get a whole range of financial support. This includes applying for benefits, tax credits, reducing debt, managing household bills and much more.

If you, or someone you know, needs financial support, your first step should be to contact one of the advice agencies or community organisations listed below.

By contacting these agencies, you will be able to talk to an impartial and confidential Adviser about the whole range of financial support and solutions available to you over the longer term.

A directory of information on help and support available in Nottingham is available here

Subscribe to our newsletter!

Supermarket and energy vouchers are always promoted through the Help & Support email newsletter from Nottingham City Council. Every month subscribers will also get information about the availability of vouchers, advice on debt and benefits, reducing household bills, employment and job-hunting support including training courses and much, much more. Share it with your friends and family and encourage them to sign up too! Click here to subscribe.

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