Home Coronavirus (COVID-19) Household Support Fund

If you’ve received a Post Office Voucher as part of additional support being provided via the Energy Bill Rebate scheme, the deadline for cashing these is 30 November.  If you do not cash them by this date we will credit your council tax account with the amount of the voucher.

Household Support Fund is now open

The council has now distributed all of the existing Household Support Fund 2 to vulnerable residents for the April to September 2022 period. The new HSF3 grant period runs from October 2022 to March 2023 and will continue to be used to help those most in need with energy and food through the winter months.

The government has recommended the key focus for this grant will be to support vulnerable Nottingham residents on means tested benefits or low incomes with the cost of energy to help them over the winter months.

Free School Meals

Children who are entitled to Free School Meals will continue to receive support from the grant and get £15 Supermarket Voucher per week for October, Christmas and February holidays. These vouchers will continue to be provided via schools and from EdenRed in the normal way. You can check your eligibility for FSM and apply here.

Free School Meal – HSF Support in Nottingham City and Nottinghamshire County Areas

Through the HSF scheme the City and County Councils will be providing support to all eligible Free School Meals children.

Both the City and County Councils are operating different systems to provide this support and parents should check the respective websites for details, based on the location of your child’s school. Support is not determined by your home address, but where your child attends school.

If your child attends a school  in Nottingham City, click here for further information.

If your child attends a school in Nottinghamshire County Council, click here for further information.

Energy Support Vouchers – Existing Applicants

If you have already been in contact and sought support through one of the community partners or advice agencies and received energy vouchers since June 2022 as part of the previous scheme, you will automatically receive another £98 (2 x £49) of energy vouchers between now and the end of December and do not need to apply again.

Vouchers will be sent to you in the same way as you previously received them, either via text or email or where necessary via post.

To help community partners and welfare advice agencies support those most in need, please do not contact them about these automatic vouchers as they will not be able to assist you and you cannot apply a second time. The council will cross reference applications to ensure there is not any duplication of applications.

Energy Support Vouchers – New Applications Open 14th November 2022

If you haven’t already applied through one of the organisations listed below, you can contact them to apply for this round of Energy Vouchers when new applications open from 14th November 2022. To qualify for this support you should be in receipt of a means tested benefit, or on a low income as this support is targets for residents who are financially vulnerable and struggling to cope with energy costs.

By contacting these community partners for help, residents will be able to access a wide range of support including new applications for £147 (3 x £49) of energy vouchers and also advice and assistance to help with food, toiletries and essential supplies.

All partners are focused on getting the vouchers to those Nottingham residents who are in financial crisis and need support the most. This funding will help to bolster and expand the amount and type of direct support that is available. Additional support from the fund is also being provided to the network of Food Banks across the city to help them meet the increased demand over winter months.

The Energy Vouchers and other support will be given out through Nottingham Advice Centres, Age UK Notts, Independent Age and other local community organisations including Nottingham City Homes and Metropolitan Thames Valley Housing who have the specialism to work with households in financial crisis and provide advice and support alongside the vouchers.

By contacting these agencies, you will be able to:

  • Talk to an impartial and confidential Adviser about the whole range of financial support and solutions available to you over the longer term.
  • Apply for energy vouchers, or a referral to a food bank to help with your immediate financial needs.

Food banks, advice agencies and charities have the specialist skills to advise people in financial crisis. This can involve helping them to check they are receiving the benefits they are entitled to and putting people in touch with support services such as safer housing, safer borrowing and debt management.

Who should I contact?

For Christmas and New Year Opening times for the locations listed below, click here. 

The advice agencies and community organisations to contact are listed below. These organisations experience high levels of demand, but if you contact them via their contact details below, they will get back to you to arrange an appointment with you:

If you are a Pensioner, please contact Age UK Notts or Independent Age

If you are a Nottingham City Homes tenant, please contact their Tenancy Sustainment Team

If you are a Metropolitan Thames Valley Housing resident, please contact their Customer Services team

If you are none of the above, please contact any of the six Advice Nottingham agencies listed below.

Eligibility: All partners are focused on getting the vouchers to those Nottingham residents who are in financial crisis and need support the most. Each agency issuing vouchers will use their standard eligibility assessments. People who are eligible will be those in receipt of recognised means tested benefits, or some other identifier of low income, such as:

  • Universal credit
  • Income-based jobseekers allowance
  • Income-related employment and support allowance
  • Income support
  • Working tax credit
  • Child tax credit
  • Pension credit

How can I redeem my voucher?

If you receive an energy voucher, instructions to redeem it will be included with your voucher.

If you receive a supermarket voucher, the instructions to redeem it are here.

Is any other support available?

A comprehensive directory of information on help and support available in Nottingham is available here www.asklion.co.uk/money

Advice agencies and community organisations to contact for support:

If you are a pensioner, please contact Age UK Notts by completing the following form:

https://forms.office.com/r/10YVn5nhCL

Alternatively you can contact Age UK on 0115 6976314.

Or you can also contact Independent Age on their helpline 0115 811 4300

Nottingham City Homes

You must be a Nottingham City Homes tenant to apply through us. We are only accepting applications for this round of Household Support Fund via the below online form. You will be contacted by an advisor within a month of applying (we call from withheld numbers).

https://tinyurl.com/NCHapplication

If you have a problem with a voucher once it’s been issued please complete the form below:

https://tinyurl.com/NCHQueries

Please do not reapply if you received Household Support Vouchers from Nottingham City between July and October 2022 as you will automatically receive 2 x £49 energy vouchers.

If you are a Metropolitan Thames Valley Housing resident, please contact:

Customers Services  
Email contactus@mtvh.co.uk
Or call 0203 353 3535

Advice Nottingham

If you are none of the above, please contact one of the following local advice agencies where your eligibility for energy vouchers can be assessed by contacting one of the organisations below. If you are eligible for support your application will then be forwarded to Nottingham City Council for issuing vouchers.

Advice Agency

Opening times

Nottingham Law Centre,

 119 Radford Road, Hyson Green, NG7 5DU Tel 0115 978 7813

 

By telephone and drop in

Wednesday 9.30am – 5pm

 

St Ann’s Advice Centre

The Chase Neighbourhood Centre, Robin Hood Chase, St Ann’s NG3 4EZ Tel

Downstairs in the Chase Centre

Tuesday and Thursday 1pm – 4pm

 

Meadows Advice Group

Queens Walk Community Centre, Queens Walk, The Meadows, NG2 2DF

Tel 0115 986 0197

By telephone

Wednesday 1pm and 4pm

Free and confidential advice can also be obtained from the following organisations who will complete a full assessment with you and provide individual advice which may include support of energy vouchers. Please contact these organisations if you require advice for your own individual circumstances.

Advice Agency

Opening times

Bestwood Advice Centre

21 Gainsford Crescent, Bestwood Estate,

NG5 5FH. Tel 0115 962 6519

Telephone

Monday-Thursday 9.30-3.30pm

 

Clifton Advice Centre

Clifton Cornerstone, Southchurch Drive, Clifton, NG11 8EW Tel 0115 940 5551

 

Monday-Wednesday and Friday 10-1pm

by telephone or drop-in for assisted information or to book an appointment

 

Nottingham Law Centre,

 119 Radford Road, Hyson Green, NG7 5DU

Tel 0115 978 7813

 

Telephone

Monday-Friday 9.30-4.30pm

Drop in

Monday-Friday 9.30-5pm

 

St Ann’s Advice Centre

The Chase Neighbourhood Centre, Robin Hood Chase, St Ann’s NG3 4EZ

Tel 0115 950 6867

 

Monday, Tuesday and Thursday

9am – 12.20pm and 1.20pm – 3.30 pm

Wednesday and Fridays 9am – 12.20pm

 

Citizens Advice Nottingham & District

 16-18 Maid Marian Way, Nottingham, NG1 6HS Tel 0300 330 5457

 

Telephone

Monday-Friday 9-5pm

Drop-in

Thursday 10-2pm for vulnerable clients that are unable to access our service by phone or digitally. 

Meadows Advice Group

Queens Walk Community Centre, Queens Walk, The Meadows, NG2 2DF Tel 0115 986 0197

 

Monday-Friday 10-1pm

 

You can still get financial support and advice on asklion.co.uk

Advice agencies and community organisations are ideally placed to provide financial advice that can help you to get a whole range of financial support. This includes applying for benefits, tax credits, reducing debt, managing household bills and much more.

If you, or someone you know, needs financial support, your first step should be to contact one of the advice agencies or community organisations listed below.

By contacting these agencies, you will be able to talk to an impartial and confidential Adviser about the whole range of financial support and solutions available to you over the longer term.

A directory of information on help and support available in Nottingham is available here www.asklion.co.uk/money

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Supermarket and energy vouchers are always promoted through the Help & Support email newsletter from Nottingham City Council. Every month subscribers will also get information about the availability of vouchers, advice on debt and benefits, reducing household bills, employment and job-hunting support including training courses and much, much more. Share it with your friends and family and encourage them to sign up too! Click here to subscribe.