Heart of the strategy report

You said

• Help us sooner before problems reach crisis point
• Reduce waiting, delays and repeat hand-offs

We changed

• Prevention and early intervention are core strategy principles
• Earlier help is now a key delivery priority

Whats next

• Living Well Earlier programme
• Prevention Framework and early help pathways
• Neighbourood support and improved Information & Advice

You said

• Listen to us and respect what matters to us
• Support should be shaped around lives, not services

We changed

• Life-led approach adopted across the strategy
• Co-production embedded as a core principle

Whats next

• Co-production programme
• Lived experience in governance
• Co-designed pathways, services and ongoing feedback

You said

• Adult Social Care can feel difficult to navigate
• Communication and routes into support need to be clearer

We changed

• Commitment to simpler, clearer and more accessible experience
• Access, communication and information are explicit delivery themes

Whats next

• Front door redesign
• End-to-end pathway review
• Improved customer journey and digital access

You said

• Help us stay independent for longer
• Support us to remain in our own home with choice and control

We changed

• Independence, choice and home-first support are central to the strategy
• Support is framed around ordinary lives and least restrictive options

Whats next

• Living Well at Home programme
• Accommodation pathway improvements
• Technology-enabled care and Direct Payments development

You said

• Invest in communities and local connections
• Recognise and support carers and better, including flexible respite

We changed

• Neighbourhood-based working in part of the strategy
• Carers are explicitly recognised as partners in care

Whats next

• VCFSE partnership model
• Community prevention pathways
• Flexible respite options and neighbourhood delivery

You said

• The vision is supported, but people want to know how it will happen
• Show the delivery plan and how progress will be tracked

We changed

• A single ASC Improvement Plan has been developed to deliver the strategy
• Governance, accountability and outcomes are set out through the programme

Whats next

• Delivery through 15 improvement programmes
• Performance monitoring and board reporting 
• Ongoing co-production and feedback loops