Coronavirus

Coronavirus

Throughout the Coronavirus pandemic, we have continued to provide the same 24 hour, 365 days a year service, to our thousands of customers.

Covid hands face space fresh air

There have been a number of measures in place to protect our customers and staff. As restrictions begin to ease, we will continue to use these measures, to help control the virus within our communities. 

Measures include:

– We have a number of social distancing measures in place for our contact centre team, who need to be in the office to answer your calls 24 hours a day, seven days a week. We are doing everything we can to support them to deliver the best service we can to you

– For any new customers, we do now have a self installation process, using our new digital pendant alarms. We provide an alarm that is pre-programmed before it is sent out, so all you need to do is plug in the base unit, test it by pressing the pendant, and our call centre should be on the other end to confirm the line is working.

 - Our team of engineers will deliver the unit to your door, leave it on the doorstep at a safe social distance, provide a guide on how to install, and answer any questions at the door that you may have. If you still need further assistance in the installation, they will carry out the installation for you, wearing appropriate PPE (personal protective equipment), keeping a safe distance at all times.

– We are here. We have not gone anywhere and will continue to provide the service you expect to receive from us. Our staff have been fantastic. They are key workers and are making sure that our customers are the first priority.

We will continue to find ways to keep our service going, as well as extending the service to new customers that have a need during these challenging times.

Urgent calls take priority

Our contact centre team receive calls and alerts from personal care alarms for a wide range of reasons. Our customers must not worry about getting in touch if they are in need of help or assistance.

If you have symptoms, please let us know

If you have coronavirus symptoms, please visit the NHS website to get the latest advice on what to do.

How do I let Nottingham on Call know?

It is important that you let us know if you are experiencing symptoms of Coronavirus and/or have gone into self isolation, so we understand the situation if you need us.

If you have not informed us, but you have a need to press your alarm for assistance, please be aware that we will ask you whether you have the virus, or are being kept in isolation, as part of our standard response.

To let us know, you can email us at ask@nottinghamcityhomes.org.uk or complete the form below.