The way in which Electoral Services contact you at the canvass has changed. If you have provided your email or telephone number in the past, Electoral Services can now request your information by email or text.

The email will be from nottingham.city.council.elections@notifications.service.gov.uk and the text from GOV.UK

Both will direct you to following website: The household update service (householdresponse.com)

You are asked to check your details online and confirm whether they are correct or whether you have any changes to make. If you respond to the email or text as soon as you receive it, you will not be sent a paper form or any further communication during the canvass. 

If for any reason you are still unsure you can contact Electoral Services or visit the website at www.nottinghamcity.gov.uk/elections for further information.

Electoral Services will send a text or email to all residents at a property so that they all get an opportunity to respond, where they hold a telephone number or email address. Therefore, you must not have provided your contact details in the past but your partner/housemate did.

Adding your name to a canvass form or on the household response website does not mean that you are registered to vote. You will also need to complete a registration application.

You can do this at Register to vote - GOV.UK (www.gov.uk).

We will send each person an Invitation to Register (ITR) form if they do not apply online.

If you have moved into a new address recently please check that you are responding for your current address. If the household response service shows your previous address, please do not proceed and ignore the email. 

It all depends on which form you have received. At the bottom of the form if it says CCA then this form is for households where we think the information may still be the same. If this is the case then you DO NOT need to respond.  If the form says CF at the bottom, this is the form that we send to properties where we think that some of the information is incorrect. You MUST respond to a CF form, so Electoral Services know that your details are still correct and so they do not send you any further forms.

You can do this online, or by telephone or post. Please only post the form back if you cannot use any of the electronic methods

Welcome to the household update service (householdresponse.com)

Yes, your form is blank as there are no names on the register for your address. However, Electoral Services still need a response from you to confirm that you are still resident (even though you cannot register) and that there are no new people to add. You do not need to include your names on the form, just tick the box in Section 2, enter your nationality and sign the form. You can do this online, or by telephone or post. Please only post the form back if you cannot use any of the electronic methods.

If you have received a form you must respond regardless of whether you want to register or not. Students are allowed to register for their term time address and we encourage students to do so whilst they are living in Nottingham. You do not need to remove yourself from your home address as you can be registered in both places.  If your form has the names of the previous residents then you need to remove these names and add the names of all the new residents who want to register. You can do this online, or by telephone or post. Please only post the form back if you cannot use any of the electronic methods.

Welcome to the household update service (householdresponse.com)

The open register is an extract of the electoral register but is not used for elections. It can be bought by any person, company or organisation. For example, it is used by businesses and charities to confirm name and address details.

Yes you can add someone who is 16 or 17 when you respond. They can register but will not be able to vote until they turn 18. They will then need to register by either visiting Register to vote - GOV.UK (www.gov.uk) or by waiting and completing an ITR when they receive it.  

Yes, Electoral Services can now request information directly from the responsible person for a property, instead of sending a form to the address. Please respond to the request by providing the full names and nationalities of all residents in your properties and confirming whether they are over 76 years old or not.

If you have any further questions, please contact Electoral Services.

If you have responded to a canvass communication and realise that you made a mistake, please contact Electoral Services, to advise which information was entered incorrectly and what the correct information should be.

Please do not attempt to submit another response via one of the automated channels or by post.

If you are concerned about your name and address appearing on the electoral register because it could affect your safety, or the safety of someone living with you, you may be able to register anonymously.

In this instance please complete your paper Canvass Form (CF), making a note on the CF to request an anonymous registration application form. Remember to cross out the name of anyone listed on the form who no longer lives at the address, and to complete the Declaration in Section 5 before sending the form back in the return envelope addressed to Electoral Reform Services, London.

When we receive your CF, we will send you an application form to register anonymously, which you should complete and return along with evidence to support your application. We can accept any of the following as supporting evidence.

Eligible court documents you can use to support your application

• An injunction to restrain a person from pursuing any conduct which amounts to harassment granted in proceedings 
• An injunction granted under  Protection from Harassment Act 
• A restraining order made under the Protection from Harassment Act 
• A restraining order on acquittal 
• A non-harassment order
• A non-molestation order made the Family Law Act 
• A matrimonial interdict 
• A domestic interdict
• A relevant interdict 
• An interdict that has been determined to be a domestic abuse interdict 
• Any interdict with an attached power of arrest 
• A forced marriage protection order or interim forced marriage protection order
• A domestic violence protection order 
• A female genital mutilation protection order 

No other court documents are acceptable, and the court document must be in force on the day of your application to register anonymously.

An attestation from a qualifying officer supporting your application. 

Only those listed below may attest an application. The attestation cannot be delegated to a more junior person within an organisation. A qualifying officer can be:

• A police officer of or above the rank of inspector of any police force in England and Wales
• A police officer of or above the rank of inspector of the Police Service of Scotland
• A police officer of or above the rank of inspector of the Police Service of Northern Ireland
• The Director General of the Security Service
• The Director General of the National Crime Agency
• Any director of adult social services in England 
• Any director of children’s services in England 
• Any director of social services in Wales 
• Any chief social work officer in Scotland
• Any director of social services of a Health and Social Services Board 
• Any executive director of social work of a Health and Social Services Trust 
• Any registered medical practitioner
• Any registered nurse or midwife
• Any person who manages a refuge. A “refuge” means accommodation with a planned programme of therapeutic and practical support for victims of, or those at risk of, domestic abuse or violence

Read more about registering to vote anonymously.