Request recorded information from the council
You have the right to request access to personal information held by Nottingham City Council about yourself and in certain cases someone else under the Data Protection Act 2018 and United Kingdom General Data Protection Regulations (UK GDPR). This is often known as a Personal Information Request (PIR) or a Subject Access Request (SAR).
Examples of previous PIR and SAR requests include:
- Access to my social care records
- Access to my employment records
- Access to CCTV regarding a car accident I was involved in
- Access to my Children’s safeguarding records
You also have a right to request access to generic recorded information held by Nottingham City Council that is not your personal information under the Freedom of Information Act 2000 (FOI) and for information that affects the environment under the Environmental Information Regulations 2004 (EIR).
Examples of previous FOI and EIR requests include:
- Provide information regarding a decision made by the council
- Provide details regarding a supplier contract with the council
- How much did it cost to implement a decision or activity?
- How much waste is recycled?
- How many parking tickets were issued in a specific area?
Guidance how to access information from Nottingham City Council under the Data Protection Act 2018, the Freedom of Information Act 2000 and Environmental Information Regulations 2004 can be found below.
Requests for personal information should be sent to:
Email: Information Compliance NCC
By Post:
Information Compliance Team,
Legal and Governance,
Strategy and Resources,
Nottingham City Council,
Loxley House,
Station Street,
Nottingham,
NG2 3NG
Please contact our office if you are unable to provide us with a written request so that we may assist you.
Telephone: 0115 876 3855
Before we can progress your request we need the following information from you:
- Your full name (and any previous names you have been known by)
- Your date of birth
- Your address (email address and telephone number are also useful)
To ensure we protect everyone right to privacy, we also require the following:
- Proof of your identity
- Proof of your address
- Proof of any previous names you have been known by (if applicable)
- Details regarding your early life (only if you are requesting your social care file from when you were ‘in care’)
- Letter of verification by a person of standing (a professional body or a respected society member, such as a teacher or lawyer)
Before we can progress your request we need the information from you.
Please note that we are only able to accept original or countersigned copies of documentation you provide to us as evidence. We are unable to accept non-countersigned copies or photographs of documents.
Please provide the information as soon as possible as we need it in order to progress your case.
If we do not hear from you within 28 days we will assume you no longer wish to receive the information and your case will be automatically closed.
Requests for personal information about someone else should be sent to:
Email: Information Compliance NCC
By Post:
Information Compliance Team,
Legal and Governance,
Strategy and Resources,
Nottingham City Council,
Loxley House,
Station Street,
Nottingham,
NG2 3NG
Please contact our office if you are unable to provide us with a written request so that we may assist you.
Telephone: 0115 876 3855
If you are requesting a child's information
Before we can progress your request we need the following information from you:
- A clear description of what information you are requesting
- Your full name
- Your address (an email address and telephone number are useful)
- Your child’s full name (and any previous names they have been known by)
- Your child’s date of birth
- Whether your child was adopted
If you are requesting an adults information
Before we can progress your request we need the following information from you:
- A clear and specific description of what information you are requesting
- Your full name
- Your address (an email address and telephone number are useful)
- Name of the data subject* (and any previous names they have been known by)
- The data subject’s date of birth
- Your relationship to the data subject
* The data subject is quite literally the subject of the data, e.g. the person whose personal information you are requesting.
Client's information
If you are a professional requesting a client’s information please contact the data protection team
Email: Information Compliance NCC
Telephone: 0115 876 3855
Address:
Information Compliance Team,
Legal and Governance,
Strategy and Resources,
Nottingham City Council,
Loxley House,
Station Street,
Nottingham,
NG2 3NG
Information about deceased individuals is not covered by any right of access under the UK General Data Protection Regulations (UK GDPR) or the Data Protection Act 2018 as personal data as defined in section 1(1) of that Act only relates to living individuals.
Unless any other statutory basis for accessing the information can be provided, the council can only consider requests regarding deceased individuals under the Freedom of Information Act 2000.
You can make a request using the following methods:
Online
By Post
Freedom of Information Team
Information Compliance
Nottingham City Council
2nd Floor Loxley House
Station Street
Nottingham
NG2 3NG
Your request must include:
- Your Name
- An email or postal address for correspondence
- Details about the deceased party such as name, date of birth, date of death, address
- A description of the recorded information about the deceased party you require access to
- Evidence you have a legal entitlement to access this information (see attached PDF for further information)
If you are unable to make a request in writing, please call the Information Compliance Team on 0115 876 4376 so we arrange necessary reasonable adjustments to accommodate your needs.
Further information about accessing record information about deceased individuals can be found in the PDF document below.
Can I access my CCTV footage?
You have the right to request access to CCTV footage with your image, recorded using CCTV cameras owned and operated by the council.
The majority of CCTV footage is only retained for a very short period of time.
To make a request, please contact the CCTV Woodlands team via CCTV Media Nottingham city or call 0115 876 2275 (Monday to Friday 8am to 4pm).
Please provide the location of the incident, date, time and description of information required. If it’s an accident involving a vehicle please provide a description of vehicle(s) involved including registration number(s).
Further Information and related documents can be obtained via the following links:
You can submit a request for any information you think the council hold under the Freedom of Information Act 2000 and Environmental Information Regulations 2004. Examples of previous requests for information can be found on our disclosure log here:
Information about routinely published information can be found here:
A Freedom of Information Request must be made in writing. Under the Environmental Information Regulations you can also make a request for information verbally. You can make a request using the following methods:
Online
By Post
Freedom of Information Team
Information Compliance
Nottingham City Council
2nd Floor Loxley House
Station Street
Nottingham
NG2 3NG
Your request must include:
- Your Name
- Either an email or postal address for correspondence
- A description of the recorded information you want to access
If you are unable to make a request in writing, please call the Information Compliance Team on 0115 876 4376 so we arrange necessary reasonable adjustments to accommodate your needs.
Further information regarding Freedom of Information Act 2000 and Environmental Information Regulations 2004 including information about when a request can be refused, and your appeal rights can be found in the PDF document below.
Nottingham City Council's Information Asset Register is a catalogue of information and datasets held across the organisation along with how long that data is retained for.
Nottingham City Council's Privacy Notices detail how we process and protect your personal data, and our obligations and responsibilities when we process your personal data
Nottingham City Council Privacy Notice - Nottingham City Council