COVID-19 Update

Travelling to Vaccination Centres

Effective from Monday 25 January and until further notice, all concessionary pass holders will be able to board a bus in Nottingham or the wider Nottinghamshire county area for free before 09:30am on weekdays. Concessions that possess either a Nottingham City Council or Nottinghamshire County Council issued pass will be able to use the tram for free before 09:30am on weekdays too. We have decided to do this for our residents in conjunction with Nottinghamshire County Council and local bus and tram operators to help you make any early morning COVID-19 vaccination appointments, but please try to avoid appointments times before 09:30am as the buses may be busier. The take-up will be monitored and the benefit may be withdrawn should buses or trams start to fill up too much over the coming weeks and months.

Victoria Travel Centre

Following decreased demand for in-person services during the current lockdown, we have taken the decision to close our Victoria Travel Centre from Monday 1 February until further notice. If you need any assistance, please contact us by email on travelcentre@nottinghamcity.gov.uk or call us on 0115 876 1300. 


As part of the English National Concessionary Travel Scheme, concessionary travel (either senior or mobility) is available to permanent Nottingham city residents of eligible age or qualifying disability.

The Scheme allows cardholders free travel on all local bus services in England:

  • Between 09:30 am and 11:00 pm from Monday to Friday and at all times on weekends and Bank Holidays
  • Nottingham City residents who hold a concessionary card can also travel for free on the tram from 09:30am to 11:00pm on Monday to Friday and at all times on weekends and Bank Holidays
  • Nottingham City Council also offer free travel to mobility cardholders before 09:30am and after 11:00pm on buses within the city boundary and along the entirety of the tram network

Outside of Nottingham City, your concessionary pass is only valid on bus services, and not the tube, trams or trains.

Certain bus services are also excluded such as:

  • Premium night buses
  • Trentbarton’s Red Arrow
  • National Express services

Please check with the travel operator prior to travelling if you are unsure.


Face coverings on public transport

From Monday 15 June, wearing a face covering on public transport in England became mandatory. However, some people may be exempt. 

The requirement to wear a face covering does not apply:

  • if you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering
  • if putting on, wearing or removing a face covering would cause you severe distress
  • if you are travelling with, or providing assistance to, someone who relies on lip reading to communicate
  • if you are travelling to avoid injury or escape the risk of harm, and you do not have a face covering with you
  • if you need to remove it during your journey to avoid harm or injury or the risk of harm or injury to yourself or others
  • if you need to eat, drink, or take medication you can remove your face covering
  • if you are asked to remove your face covering by a police officer or other official, for example to check your railcard
  • to children under the age of 11
  • to a constable, police community support officer, emergency responder (e.g. paramedic) or fire officer acting in the course of their duty

If you are exempt from wearing a face covering, please tell the driver as you board. You do not have to explain why you are exempt.

For those who do not have to wear a face covering, we have produced Journey Assistance cards that can be shown to drivers when boarding public transport. These can be found and downloaded below.

For more information regarding public transport and Covid-19, please visit: https://robinhoodnetwork.co.uk/covid19.