Assistive Aids on Public Transport

A range of different aids can be provided to help those who struggle to use public transport, and to enable them to have more confidence and independence whilst out and about. These aids can help to remove barriers to transport and improve accessibility to local shops and services.

The assistive aids include:

  • Tactile buttons on timetable cases
  • Assistance cards
    • “Please wait until I sit down”
    • “I’m deaf, but I can lip read. Please look at me when you speak”
    • “I’m lost, can you help me?”
    • “I have a hidden disability, please be patient”
  • Bus number cards (A4 laminated cards showing the customer’s required bus service, just hold out to an approaching bus and the driver will be able to see which bus service is needed)
  • Large font bus stop plates (to help some visually impaired customers to be able to read the information on the bus stop plate)
  • Alternative formats (including large print, braille and audio)
  • Independent travel training (1-2-1 travel training for students with special educational needs)
  • Shopmobility(free scooter and wheelchair hire from the Shopmobility Centre, located just next door to the Victoria Bus Station in the White Car Park)
  • Easylink (accessible door to door transport for those that struggle to use the main public transport network)

If we can assist with any of the above aids, or if you need some assistance that isn’t mentioned above, please contact us at

Face coverings on public transport

From Monday 15 June, wearing a face covering on public transport in England became mandatory. However, some people may be exempt. 

The requirement to wear a face covering does not apply:

  • if you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering
  • if putting on, wearing or removing a face covering would cause you severe distress
  • if you are travelling with, or providing assistance to, someone who relies on lip reading to communicate
  • if you are travelling to avoid injury or escape the risk of harm, and you do not have a face covering with you
  • if you need to remove it during your journey to avoid harm or injury or the risk of harm or injury to yourself or others
  • if you need to eat, drink, or take medication you can remove your face covering
  • if you are asked to remove your face covering by a police officer or other official, for example to check your railcard
  • to children under the age of 11
  • to a constable, police community support officer, emergency responder (e.g. paramedic) or fire officer acting in the course of their duty

If you are exempt from wearing a face covering, please tell the driver as you board. You do not have to explain why you are exempt.

For those who do not have to wear a face covering, we have produced Journey Assistance cards that can be shown to drivers when boarding public transport. These can be found and downloaded below.

For more information regarding public transport and Covid-19, please visit: