Where to get help

Nottingham City Council's Adult Social Care Services department is responsible for assessing the needs of and providing support to, older, disabled and vulnerable people in the community.

For most people, social care won't involve social services. Only people with higher levels of need will be eligible for the services we provide.

By directing citizens and providers to the most appropriate advice, care and support we aim to help individuals maintain or recover their independence and promote their wellbeing.

If you need advice about care options you can ask Adult Social Care Services for an assessment by calling the Nottingham Health and Care Point.

Everyone is entitled to one, irrespective of financial circumstances, and they are free. Some people refer themselves but many are referred by their doctor, the hospital, family, friends or neighbours.

An assessment may involve someone from Adult Social Care Services speaking to you over the phone or visiting you, either at home or in hospital, to discuss your situation and work out what help would be appropriate to meet your social care needs.


Speak to our friendly team at the Nottingham Health and Care Point on 0300 131 0300, Monday to Friday, 9:00 am to 5:00 pm or email adult.contactteam@nottinghamcity.gov.uk.

If your query or concern is urgent and is outside of these hours please call the Emergency Duty Team on 0115 876 1000.

Who will pay for my support services?

If you are eligible for services two assessments will be carried out. The first determines what your care needs are.
The second looks at your financial circumstances, this defines how much you will have to contribute to any care you receive.

If you choose not to have a financial assessment the council will assume that you can pay for all of the costs yourself.

A financial assessment is usually carried out by an officer from the Fairer Charging Team. They will look at:

  • Your income
  • Any savings and investments you may have
  • Additional property
  • Essential expenditure, e.g. rent or mortgage, council tax
  • Disability related spending

For more information about paying for care see our sections on Money and Legal Matters

The Fairer Charging Team can be contacted on 0115 876 2525, email fairer.charging@nottinghamcity.gov.uk or write to

The Fairer Charging Team
Nottingham City Council
Loxley House
Station Street

The Fairer Charging guidance is detailed and needs to be read carefully and can be found on our Finance - Fairer Charging. 

Continuing your care if you move to or from Nottingham

If you are receiving Adult Social Care services and you're considering moving to, or moving away from Nottingham City we want to make sure that this care and support continues. We call this 'continuity of care'.

For more information on continuity of care.

Care in Prisons and Approved Premises

Some people in Prisons or Approved Premises need support to do the everyday things that most of us take for granted. The social care system provides this support for those who need it, to help them keep their independence and dignity.

To find out how to access this support please see our document below.

Counselling Directory

Counselling Directory provides a confidential service that encourages those in need to seek help and to connect individuals with qualified counsellors in the UK.

The site contains information on the common reasons people turn to counselling, as well as articles, news, and events.

To ensure the professionalism of our website, all counsellors have provided us with proof of membership with a professional body. 

You can find more about counsellors in your area at Counsellings Directories website.

Integrated Care

NHS Nottingham City Clinical Commissioning Group, Nottingham City Council and Nottingham CityCare Partnership are working together to integrate adult health and social care services as part of a five-year programme to improve and streamline care for citizens.

Integrated care aims to 'join up' health and social care to meet the needs of an ageing population and transform the way that care is provided for people with long-term conditions, enabling people with complex needs to live healthier, fulfilling and independent lives.