Home Information for Residents Benefits Coronavirus (COVID-19) - Support to find work, claim benefits or get help

The Department for Works & Pensions is currently focusing on ensuring that anyone who finds themselves out of work as a result of the Coronavirus outbreak is able to claim benefits easily and quickly. Support for employees, benefit claimants and businesses can be found on the GOV.UK site.

If you’re looking for employment support, Nottingham Jobs is the city council’s one stop service for people who are unemployed or looking for work. In partnership with the local Department for Works & Pensions (DWP) Job Centres, we can offer you one-to-one support over the phone or by email. During the Coronavirus outbreak, we are focused on recruitment to the following vital sectors; Health and Social Care, Retail, Logistics and Driving.

To find out more or speak to one of the team, contact 0115 876 4508 (lines are open 9am to 5pm daily) or email jobs.hub@nottinghamjobs.com

Nottingham City Council are recruiting care workers

You can make a big difference to the lives of vulnerable people in Nottingham at a time when they need it the most.

Please fill out the form on the following page linked below, and we’ll be in touch! 

Casual Homecare Workers Advert

Welfare Rights Service 

Nottingham City Council’s Welfare Rights Service offers free, confidential and impartial advice and casework including checks to make sure you're claiming the benefits you're entitled to, help with completing benefit claims, support challenging benefit decisions including tribunal representation and advice and assistance with your Debts including Insolvency options.

The website also contains useful information on common queries relating to benefits and COVID-19 and also guidance on getting support with debt issues including ways to maximise your income and reduce the money you have to pay out for bills etc. 

Visit the Welfare Rights Service webpage for more information and how to contact the team or call 0115 915 1355 (lines are open Monday to Friday 8:30 am to 4:50 pm). You can also email us at welfarerights@nottinghamcity.gov.uk.

If due to COVID-19 you are experiencing financial difficulties paying your Council Tax please click here.

New government guidance has been issued to support those affected by COVID-19 which can be accessed on the government website.

For those of working age in receipt of Council Tax support, this will continue and is captured in your 2020/21 bills that have been issued.

Any increased eligibility for additional reductions, due to new government guidance, will be automatically adjusted and you will be sent an updated bill. You do not need to do anything. Your bills will be reissued in April and for those paying by direct debit, we will update you in the coming days.

The latest update from Nottingham Credit Union for information only:

Nottingham Credit Union: Service Update 25th March 2020

The wellbeing of our members, our staff, our volunteers and their families is at the forefront of our minds at this difficult time.  In light of the latest government advice around tackling the spread of the coronavirus (COVID-19), our opening times will change with immediate effect to the following:

Nottingham Office – will open 09:30 to 13:00 on Monday, Wednesday and Friday to support those members who have no other means of withdrawing cash – please do not visit the branch for any other reason.

Phone lines – 0115 828 3121 will be open 10:00 to 16:00 Monday, Wednesday and Friday only.

Any transfers requested on your Credit Union mobile app or online banking will be processed as normal. If you are not already using our mobile app/online banking please visit our website for more info.

You can email any queries to info@nottinghamcu.co.uk and we will review/respond within 3 working days. 

You can apply for loans or our new Prize Saver account (and possibly win £5,000) from your Mobile App or using Online Banking and we will respond within 3 working days.

New members can apply for loans/membership at www.nottinghamcu.co.uk.

The Money Advice Service are providing support and help for those with reduced hours, out of work or who have seen a reduction in pay as a result of the Coronavirus pandemic. Find out more on their pages about what Coronavirus means for you and what you’re entitled to, and about Coronavirus and your money.

All advice agencies are closed for appointments and drop-ins due to the outbreak, however Advice Nottingham are offering telephone and email advice if you need it. Visit the Advice Nottingham to find out how to get help from advice services.

The Step Change debt charity are updating their advice via their website daily to help support those who may require assistance during the pandemic. Visit the Step Change website for information about debt and Coronavirus

Advice Nottingham groups (CAB, Law Centre, St Ann’s Advice, Bestwood Advice, Meadows Advice, and Clifton Advice) are all still providing support with benefits, debt, housing and other difficulties. For the time being it is not provided face to face but by phone and email only. Full contact details can be found here 

If your income has been impacted or will be impact be the current health crises and you are worried you may not be able to make your next loan repayment, please get in touch with us as soon as possible.  Please email info@nottinghamcu.co.uk and please provide as much information as possible and include:

  • Name & Membership Number
  • Home and Mobile Telephone Number
  • How/why has your income been affected and for how long
  • If you are not able to afford the full loan repayment, what payment do you think you can afford?
  • What other money do you owe (e.g. rent and rent arrears, council tax and arrears, credit cards, mail order etc.) and what arrangements have you made with your other creditors?
  • We will than review your circumstances and try to get back in touch within 3 working days.

We will do everything we can to support you and your family – please get in touch.

All Hope food banks
(subject to changes)

St Ann’s & Sneinton Food Store

The food bank is still operating, but we will be delivering parcels to people’s homes. Due to limited resources currently, we can only offer food to existing clients who have no funds. We will keep you updated if this changes.

Urgent appeal for donations

We are in need of donations to enable us to continue to support individuals during this difficult period.

Below is a list of non-perishable items that will help us. Fresh fruit and vegetables will also be gratefully accepted.

If you would like to donate…

Donations can be dropped off at Chase Neighbourhood Centre Monday to Friday between 9am-3pm and Saturdays between 11-12am

Please ring the doorbell and then leave your donation outside. We are unable to collect at this time due to limited staff. If it is a bulk collection please call us on 07979 159095.

If you and your employer both agree, your employer might be able to keep you on the payroll if they’re unable to operate or have no work for you to do because of coronavirus (COVID-19). This is known as being ‘on furlough’.

Your employer could pay 80% of your wages through the Coronavirus Job Retention Scheme, up to a monthly cap of £2,500.

You’ll still be paid by your employer and pay taxes from your income. You cannot undertake work for your employer while on furlough. We expect the scheme to be up and running by the end of April. Check if you’re eligible

The Stop Loan Sharks helpline service (0300 555 2222) remains open and fully operational during the COVID-19 pandemic.

We encourage not only victims but friends, family members and the wider community to come forward if they suspect someone is suffering at the hands of loan sharks.

Please help raise awareness of the dangers of loan sharks and signpost people to support services.

Nottingham Energy Partnership can provide support for those in or at risk of, fuel poverty. NEP can provide heating and insulation measures, alongside energy switching, water and energy discount schemes, Priority Service Register applications, referrals for benefit checks and more.

They also have additional support for those in need of food vouchers and fuel vouchers, including £49 towards a Pre-Payment Meter.

Given the pandemic, no home visits are available at present, but telephone lines are still open, please contact them on 0115 985 3009 or by email.