Consumers can expect to see details of the 14 allergens contained in the food they buy either on the label, menus, chalkboards, tickets or provided verbally by an appropriate member of staff.

When ordering takeaway foods, they can expect to be asked about their allergy requirements before they place their order and to be provided with further information regarding the allergies on delivery of their meal.

The changes regarding food allergens requirements were introduced in the EU Food Information for Consumers Regulations (No. 1169/2011) and the Food Information Regulations 2014 (SI 2014/1855).

The allergens in question are:

  • celery,
  • cereals containing gluten,
  • crustaceans,
  • eggs,
  • fish,
  • lupin,
  • milk,
  • mollusc,
  • mustard,
  • nuts,
  • peanuts,
  • sesame seeds,
  • soya
  • and sulphur dioxide

The following links below give further information:

Distance Selling

If non-prepacked food is sold at a distance, such as food takeaway businesses which offer purchase through telephone or internet, you need to ensure that allergen information is made available to the consumer before they decide to buy the product. You must also ensure that allergen information is made at the point of delivery. Please note that all allergen information should be provided through free phone or standard rate calls.

Useful Tools for Businesses

For further information on food allergen labelling and information, requirements see the Food Standards Agency (FSA) Technical Guidance

For Customers

The Food Standards Agency has provided advice on how to ask for allergen information when ordering food, how to find and understand allergen information on food labels, and how to plan allergy-friendly meals at home.

Contact Us

Food Safety Team
Loxley House
Station Street

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