EdenRed are the voucher provider for this scheme.
The vouchers can be redeemed & downloaded here.
In the unlikely event of a problem with a voucher, please see the information below and note that enquiries should be directed to the EdenRed support number and email. We are unable to provide any enhanced support over and above that provided by EdenRed directly.
How To Use Your eCode To Select A Supermarket eGift Card
To select your supermarket eGift card, follow the steps below:
- Copy the eCode from your email or letter
- Go to www.selectyourcompliment.co.uk/grocery
- Enter the 16-digit eCode (you can enter more than one eCode if you have more than one to redeem)
- Select a supermarket
- Enter the amount and add to basket
- Checkout and enter the email address you would like the eGift card sent to
- Your eGift card will be processed and sent (please allow up to 24 hours for it to be delivered to your inbox)
See the visual step-by-step user guide for further help
Can't Redeem Your eCode
Please follow the trouble-shooting steps below:
- You may have entered the incorrect eCode. Please try to enter your eCode again. If your eCode is still not accepted, please delete the browsing history on your device, as your device may be storing the incorrect eCode in its memory
What Supermarkets Can You Pick From
- Morrisons
- Tesco
- Sainsbury's
- Asda
- Waitrose
- M&S Food
- McColl's (Including RS McColl's and Martin's)
- Aldi
Redeeming Your eCode At More Than One Supermarket
You can mix and match different supermarkets within the same order, provided the total value you’ve chosen for each is equal to total value of the eCode you’ve entered. For example, with a £10 eCode, you could choose £5 for Tesco and £5 for Sainsbury’s.
Simply enter the value you would like to order on each supermarket eGift card and your balance will update so you know how much you have left.
Please note that the full value of the eCode needs to be redeemed in one transaction, you cannot redeem a partial value of the code and save the rest for later
Most supermarkets accept multiples of £1 per eGift card, however some other supermarkets have larger fixed amounts that can be ordered, e.g £10.
You can also load the balance onto a prepaid payment card at the supermarket, that will allow you to use the card at other locations.
How To Use A Supermarket eGift Card
A supermarket eGift card is a digital voucher. You will be sent and email which includes the eGift card with a barcode, or a link to see an eGift card with a barcode online.This can be presented at the till in-store either on a smartphone screen or printed on a piece of paper, just like a gift card. Most supermarkets can simply scan the barcode at checkout, but please check the table below for instructions for each supermarket.
| Sainsbury’s: | By scanning the barcode or entering your eGift card code number |
|---|---|
| Tesco: | By scanning the barcode or entering your eGift card code number |
| Asda: | By scanning the barcode or entering your eGift card code number |
| Morrisons: | By scanning the barcode only |
| Waitrose: | By scanning the barcode or entering your eGift card code number |
| M&S food: | By scanning the barcode or entering your eGift card code number |
| McColl’s (including RS McColl’s and Martin’s): | By scanning the barcode or entering your eGift card code |
| Aldi: | By scanning a printed version of your barcode or entering your eGift card code |
Can The Vouchers Be Used In-Store And Online
| Supermarket | In-Store | Online |
|---|---|---|
| Sainsbury’s: | Yes | No |
| Tesco: | Yes | No |
| Asda: | Yes | Yes |
| Morrisons: | Yes | No |
| Waitrose (John Lewis): | Yes | Yes |
| M&S food: | Yes | No |
| McColl’s (including RS McColl’s and Martin’s): | Yes | No |
| Aldi: | Yes | No |
eGift Card Hasn't Come Through To Email Address
Firstly, check your junk mail and/or trash folder. If it still hasn’t arrived within 24 hours, you can request for the eGift card to be resent to the same email address by completing an online form here:
https://cdn.edenred.uk.com/select/eGift-card-resend.html
If the eGift card was sent to the wrong email address and you need it to be resent to a different email, please send the below information to freeschoolmealsparentscarers@edenred.com
- incorrect email address you entered
- new email address you would like it resent to
- eGift card selected e.g Sainsbury’s
- eGift card value
- date and approximate time you ordered the eGift card
EdenRed General Support Information
In the unlikely event of a problem with a voucher, please see the information below and note that enquiries should be directed to the EdenRed support number. We are unable to provide any enhanced support over and above that provided by EdenRed directly.
Customer Service 0333 4005932