Terms and Conditions
Booking Your Place
To book your place click on the link on each individual course page if you know the title or if you know the course title and date, you can book here.
Confirmations
Please note that completing the online booking form does not automatically guarantee a place on the course requested.
Following submission of your booking form, you will receive a confirmation email of your place allocation within 10 working days, and a reminder email will be sent no later than 3 working days before the course takes place.
If there is an issue with your booking, such as the course being oversubscribed, you will be contacted within 10 working days of submitting your online booking form. Any specific instructions for the course will be included on your confirmation email. Please bring a copy (or email) with you to the event.
Important Information Regarding Course Fees
- All course fees can be paid via a debit/credit card by calling Desiree (Monday - Thursday) on Tel: 0115 87 64545.
- Invoices will only be raised for courses totalling over £30 and will be raised after the course date.
Cancellations
Once you have submitted your online course application form, your place will be allocated and confirmed. If, due to unforeseen circumstances, you have to cancel your place, please do so by emailing eytraining@nottinghamcity.gov.uk not less than 2 working days before the course commences.
- Chargeable Course Cancellations - Whether the training is online or face to face, if the session is a paid for course and you cancel less than 2 working days before the course is due to start, or don't attend on the day, you will be charged 100% of the course fee and no refund will be made if you have paid in advance. Where courses run over more than one session, you will be charged for the full course, even if subsequent sessions are missed.
- Agreement Trialling Cancellations - Whilst these sessions are free to attend, if you cancel less than 2 working days before the course is due to start, or don't attend on the day, you will be charged a £30 cancellation fee due to room hire and/or trainer/facilitator costs being incurred.
- Network Meeting Cancellations - Due to the Annual Registration Charge for these Networks, they are exempt from an additional cancellation charge if you cancel at short notice, or don't attend on the day. However, as you must book onto each Network date, we request that you contact us not less than 2 working days before the event if you are no longer able to attend.
- Free Course Cancellations - These are primarily linked to our statutory duties and whilst they are free to attend, we do need to show a good attendance to continue to be able to offer them for free. We would therefore request that you contact us not less than 2 working days before the event if you are no longer able to attend.
- In-House/Bespoke Training Cancellations - Once your request has been confirmed by email, any cancellations will incur a 10% administration charge and if the course is cancelled less than 2 working days before the course is due to start, you will be charged 100% of the agreed course fee.
If you need to check the cancellation policy for a specific course, or need to contact us to make a cancellation, please do so by emailing eytraining@nottinghamcity.gov.uk
PVI Networks - Annual Registration and Bookings
Networks are held each term. The SENCO and Leadership Networks are charged at an annual rate and providers must complete an Annual Registration Form prior to attending. If the Annual Registration Form is received in the first half of the Autumn Term, joint and multiple setting discounts are available. New Registrations can be accepted throughout the year, but full membership charges will apply, regardless of how many networks are attended.
In addition to the Annual Registration Form, all providers must book onto each individual SENCO and Leadership Network date in order to receive details and confirmation prior to each session.
To ensure the correct person receives these confirmations, providers are asked to notify eytraining@nottinghamcity.gov.uk if there are changes in personnel over the year that alter the details on the Annual Registration Form submitted.
Start Times
It is important that you arrive for all courses on time, or ideally 10 minutes beforehand, so registration can commence on time and you do not miss vital information or disrupt the session. If you arrive more than 15 minutes after the advertised start time of the session, our trainers reserve the right to turn latecomers away, and in these circumstances, the Cancellation Policy will be implemented.
All Course/Networks/Briefing Information
Please ensure that you read individual course information on our website as there may be course pre-requisites. For example, you may need to bring something to the course, read something beforehand or simply be aware that the course has practical elements, so you may need to wear comfortable clothing or footwear.
