Home Coronavirus (COVID-19) Household Support Vouchers How to redeem your Household Support Vouchers

How to redeem your vouchers

Once you have completed the form and received your voucher code, please click the button below to redeem it.

Redeem your vouchers

In the unlikely event of a problem with a voucher, please see the information below and note that enquiries should be directed to the EdenRed support number and email. We are unable to provide any enhanced support over and above that provided by EdenRed directly.

How To Use Your eCode To Select A Supermarket eGift Card

You should order your supermarket eGift card at home before going to the store. To select your supermarket eGift card, follow the steps below:

  1. Copy the eCode from your email or letter
  2. Go to www.selectyourcompliment.co.uk/grocery
  3. Enter the 16-digit eCode (you can enter more than one eCode if you have more than one to redeem)
  4. Select a supermarket
  5. Enter the amount and add to basket
  6. Checkout and enter the email address you would like the eGift card sent to
  7. Your eGift card will be processed and sent (please allow up to 24 hours for it to be delivered to your inbox)

See the visual step-by-step user guide for further help

Can't Redeem Your eCode

Please follow the trouble-shooting steps below:

  1. You may have entered the incorrect eCode. Please try to enter your eCode again. If your eCode is still not accepted, please delete the browsing history on your device, as your device may be storing the incorrect eCode in its memory
  2. If you received the eCode directly from your school by post or letter:
    1. All eCodes should be 16 digits long. If your eCode has a different number of digits, you can query this with your local school administrator and ask if the eCode is correct
    2. Your school administrator can also check the status of your eCode, including the eCode’s ‘Activation date’. eCodes will not work until on or after this date.

What Supermarkets Can You Pick From

  • Morrisons
  • Tesco
  • Sainsbury's
  • Asda
  • Waitrose
  • M&S Food
  • McColl's (Including RS McColl's and Martin's)
  • Aldi

Redeeming Your eCode At More Than One Supermarket

You can mix and match different supermarkets within the same order, provided the total value you’ve chosen for each is equal to total value of the eCode you’ve entered. For example, with a £10 eCode, you could choose £5 for Tesco and £5 for Sainsbury’s.

Simply enter the value you would like to order on each supermarket eGift card and your balance will update so you know how much you have left.

Please note that the full value of the eCode needs to be redeemed in one transaction, you cannot redeem a partial value of the code and save the rest for later

Most supermarkets accept multiples of £1 per eGift card, however some other supermarkets have larger fixed amounts that can be ordered, e.g £10.

How To Use A Supermarket eGift Card

A supermarket eGift card is a digital voucher. You will be sent and email which includes the eGift card with a barcode, or a link to see an eGift card with a barcode online.This can be presented at the till in-store either on a smartphone screen or printed on a piece of paper, just like a gift card. Most supermarkets can simply scan the barcode at checkout, but please check the table below for instructions for each supermarket.

Supermarket

Process for using the eGift Card

Sainsbury’s:

By scanning the barcode or entering your eGift card code number

Tesco:

By scanning the barcode or entering your eGift card code number

Asda:

By scanning the barcode or entering your eGift card code number

Morrisons:

By scanning the barcode only

Waitrose:

By scanning the barcode or entering your eGift card code number

M&S food:

By scanning the barcode or entering your eGift card code number

McColl’s (including RS McColl’s and Martin’s):

By scanning the barcode or entering your eGift card code

Aldi:

By scanning a printed version of your barcode or entering your eGift card code

Can The Vouchers Be Used In-Store And Online

Supermarket

In-Store

Online

Sainsbury’s:

Yes

No

Tesco:

Yes

No

Asda:

Yes

Yes

Morrisons:

Yes

No

Waitrose (John Lewis):

Yes

Yes

M&S food:

Yes

No

McColl’s (including RS McColl’s and Martin’s):

Yes

No

Aldi:

Yes

No

eGift Card Hasn't Come Through To Email Address

Firstly, check your junk mail and/or trash folder. If it still hasn’t arrived within 24 hours, you can request for the eGift card to be resent to the same email address by completing an online form here:

https://cdn.edenred.uk.com/select/eGift-card-resend.html

If the eGift card was sent to the wrong email address and you need it to be resent to a different email, please send the below information to freeschoolmealsparentscarers@edenred.com:

Incorrect email address you entered:
New email address you would like it resent to:
eGift card selected e.g Sainsbury’s:
eGift card value:
Date and approximate time you ordered the eGift card:

EdenRed General Support Information

In the unlikely event of a problem with a voucher, please see the information below and note that enquiries should be directed to the EdenRed support number. We are unable to provide any enhanced support over and above that provided by EdenRed directly.

Customer Service 0333 4005932