Need Help? Due to the Coronavirus

Do you need help? We have a group of community volunteers who can help with things like getting prescriptions, collecting shopping and more..
Find out more

Frequently Asked Questions (COVID-19)

Our Response

Nottingham City Council has plans in place to deal with any outbreaks of serious disease in Nottingham.

Latest update on services 29/05/20.

Our Public Health team is working closely with Public Health England and NHS partners.

Apply to be a care worker

Could you join our amazing teams who are helping others? You will be trained, paid and designated critical worker status.

Apply here

Help for residents self-isolating

If you are a Nottingham City Council resident who is self-isolating and do not have anyone that can help or support you, we are here to help.

If you need help getting essential items e.g. picking up prescriptions or groceries please complete our online form below or call the Customer Hub on 0115 915 5555 and one of our Council Officers will get in touch to request more information.

We will contact you as soon as possible on the phone number you provide. Please note it may take several hours for an officer to contact you, but we will be in touch as soon as we can.

You can request help here

Request a food parcel

If you require a food parcel then we can help. Request a food parcel by following the request form below, and we will deliver it to your door. You can buy food parcels ranging between £21 and £33. Please note it may take up to 48 hours for your food parcel to arrive, but we'll be as quick as we can. 

Request Food Parcel 

How can I help others / volunteer?

Become a volunteer

If you would like to help out within the community by delivering food packages or providing phone support become a volunteer with Nottingham Community and Voluntary Service

You can also help the NHS by becoming a Volunteer Responder.

Support your neighbours

Here is suggested guidance to help your neighbours during COVID-19

  • Phone people who are self-isolating – a friendly chat can really make someone’s day
  • Check on your neighbours – knock and stand 2 metres back from the door to avoid close contact
  • Pick up groceries for people who are self-isolating – when you deliver them, knock and take 3 steps back from the door leaving items on the doorstep
  • Donate to your local foodbank – find a list of them here: asklion.co.uk/food
  • The Robin Hood Fund has now launched to support people affected by Coronavirus in Nottingham. Full details are here: http://www.mynottinghamnews.co.uk/the-robin-hood-fund-launches-to-support-those-affected-by-coronavirus-in-nottingham/
  • Please take every precaution not to spread the virus – wash your hands, avoid close contact and if you have any symptoms ensure your self-isolate for 14 days.

Make a donation to the Robin Hund Fund to support people affected by COVID-19 in Nottingham

The Robin Hood Fund has now launched to support people affected by Coronavirus in Nottingham. Full details are here: http://www.mynottinghamnews.co.uk/the-robin-hood-fund-launches-to-support-those-affected-by-coronavirus-in-nottingham/

Together in Nottingham we can look after each other during the Coronavirus.

Thank you for helping.

Support and resources for domestic violence victims

We're working with our partners at Equation to help support victims of domestic and sexual violence at this time. You can find key messages and updates for professionals regarding Domestic Violence and COVID-19 at the Equation website: http://www.equation.org.uk/covid19-and-dvsv-information-for-professionals/

Please share the link as needed and encourage people to check them regularly if you feel this would be useful. Anyone can sign up to the newsletter here: http://www.equation.org.uk/subscribe/ You need to input your contact info and ensure the 'Professional's news' email preference is selected. 

More information on contact details for all domestic abuse organisations can be found here. 

Does the Council provide a meals on wheels service for the frail and elderly?

Do you live in the city and need a hot balanced nutritional meal delivering ? If so please ring Meals at Home 0115 8761847 or look at our website https://www.nottinghamcity.gov.uk/mealsathome . We can also provide them frozen to cook yourself. All types of meals catered from reduced sugar, Indian, halal to pureed meals for people who have medical conditions and need soft meals.

Will children still receive free school meals?

Children who receive free school meals who continue to go to school will receive their meal as usual.

For those children who must stay at home, but who would normally receive free school meals, Nottingham City Council has worked with several major supermarket chains to operate a voucher or gift card scheme.

If your child is in receipt of means-tested Free School Meals, your school will issue you with a £20 or £30 voucher or gift card for food and groceries every 2 weeks it is closed due to the Coronavirus.

This scheme is coordinated by Nottingham City Council; however, each school determines the value of vouchers issued and will be responsible for communicating any specific arrangements to you.

Click here for more details about Meal Vouchers. 

All Asda or Nottingham City Council paper Free School Meals (FSM) vouchers will no longer be valid after 31st May, regardless of the printed expiry shown.

School Meal Vouchers

Nottingham City Council has worked with several major supermarket chains to operate a voucher or gift card scheme with local supermarkets, that will be available to all parents/guardians of FSM pupils during a period of closure via participating schools.

With the current pressure on schools nationally as a result of Coronavirus, we want to ensure your child continues to receive support in respect of their school meals.

If your child is in receipt of means-tested Free School Meals, your school may issue you with either a £20 or £30 voucher or gift card for food and groceries every two weeks it is closed due to the Coronavirus. Schools may choose to increase the amount from £20 to £30  to be in line with the recently announced Government scheme.

This scheme is coordinated by Nottingham City Council; however, each school will choose the most suitable scheme to use and determine the value of vouchers. Your school will be responsible for communicating any specific arrangements to you

The Government has launched a scheme for schools to join, which provides £15 per week digital vouchers for a range of supermarkets that parents can select.

Further info and FAQs

How do I obtain my child’s voucher or gift card? 

You should speak to your school and ask about the arrangement for your child. You will be able to collect your voucher or gift card from your school or alternatively this may be sent digitally to your email Your school will be able to confirm how its scheme will operate and any future changes that may apply.

How do I get my child’s voucher or gift card if I am self-isolating? 

If your family are self-isolating, you should arrange for a nominated person to collect your voucher or discuss options with your school. Alternatively, this may be sent to you digitally to your email. Your school will be able to confirm how its scheme will operate and any future changes that may apply. For more information and guidance on self-isolation, please visit our dedicated Coronavirus page

Which voucher or gift card scheme has my school implemented? 

Your school will communicate this to you directly. This might be the Government Digital scheme, the Nottingham City Council digital or current physical voucher scheme.

Will my school keep the same voucher or gift card scheme for the duration of closure? 

Not necessarily. Each school has been given a choice of voucher or gift card, and they have the flexibility to change. They may also choose to adopt the national scheme of digital vouchers following its introduction or other digital schemes which could be introduced.

Will my school switch to the Government scheme? 

Not necessarily. Your school may or may not decide to adopt the national scheme provided by the Government. If they do, they will communicate this change to you directly.

What can I spend the voucher or gift card on? 

Vouchers and gift cards issued are strictly intended for use on food and grocery products. Each voucher or gift card will have its own terms & conditions, including specific restrictions on what can and can’t be purchased with them. Supermarkets reserve the right to refuse the sale of any goods that are not food or grocery.

Will I get a choice of voucher or gift card?

The current scheme has only identified one supermarket chain per school for parents to use, however, both the new Government Scheme and the council’s digital scheme will allow parents to select the most appropriate for them, from a list of participating supermarkets.

When can I collect my child’s voucher or gift card?

Vouchers or gift cards will be available for you to collect from school at the beginning of any period of school closure. Specific arrangements will be communicated to you directly from your school.

Which supermarkets will accept Nottingham City Council vouchers?

At present, they are only accepted in the local Asda supermarkets.

What is the value of the Nottingham City Council Vouchers?

There are three different vouchers for schools participating in the Asda scheme, £10, £20 and £30 depending on the value agreed by the school. Please contact your school to check which voucher you should receive.

Why are there different values of Voucher?

Funding for the £20 physical vouchers comes directly from school budgets, which currently have sufficient funds to cover these costs. The Government digital scheme was not launched until the end of April and provides a central fund for vouchers, but increase this amount to £30 per fortnight.

The £30 value is higher than schools receive in funding for Free School Meals, schools may choose to provide vouchers of either £20 or £30 in value to parents.

What are the T&Cs for Nottingham City Council’s voucher?

An Example Voucher:

  • This voucher may be redeemed at the identified retailers for food purchases only - up to the value of £20.00 / £10.00 / £30.00. It can be used only once and it will kept by the store. 
  • This printed colour voucher has a red serial number top right corner. No copies or suspicious versions or tampered copies should be accepted and the parent should be referred back to their school if this is the case.
  • Parents with multiple children at schools can submit more than one voucher for payment in a single transaction. 
  • Each voucher has a serial number assigned to a school, so they can be tracked to stop misuse. The Asda Store will invoice Nottingham City Council with attached vouchers for payment to be made to the full amount of the attached vouchers.
  • These vouchers have no cash value and cannot be exchanged for cash. No change will be given for transactions less than £20.00 in value.
  • The voucher can be used for items like fresh fruit and veg, frozen foods, tinned foods, normal groceries, cereals, crisps pasta, and ambient foods. As well as some soft drinks – like dilute cordial drinks and a small selection of fizzy drinks. It cannot be used to purchase alcohol, tobacco, lottery or household items (food only).
  • This voucher does not require the controls implemented for the e-voucher/printed letter vouchers operated by Asda, and we do not insist on health range food items only.
  • It is the responsibility of the parent to use this voucher scheme for which it is intended and to do so for the express purpose of buying food for their children.

I have been issued with a gift card – where can I use it?

Specific supermarket gift cards are accepted in any store within that chain.

Aldi store finder  

Co-op store finder  

Morrisons store finder

Sainsbury’s store finder 

If you have any further questions, please contact your school.

 

What should I do if I’m concerned about a vulnerable adult?

If you have concerns about a vulnerable adult suffering from Coronavirus-COVID-19, the best source of information can be found on the NHS website or by calling 111.

If you are concerned a vulnerable adult is being abused, neglected or in need of social care support please call Nottingham City Council Access Duty Team for adults on 0300 1310 300 and select option 2 if you live within the city boundaries, our offices are open from 8.30am to 5 pm. 

Remember, if it's an emergency, dial 999.

What should I do if I’m concerned about a vulnerable child?

If you have concerns about a vulnerable child suffering from Coronavirus, the best source of information can be found on the NHS website or by calling 111.

If you are concerned a child is being abused, neglected or in need of social care support please contact Children & Families Direct.

Children & Families Direct is the easy way to access family support & safeguarding services within Nottingham City. Our 'one stop shop' means you can access all of them using just one telephone number or email address.

Find more information here: https://www.nottinghamcity.gov.uk/information-for-residents/children-and-families/children-and-families-direct/

Call: 0115 876 4800

Email: candfdirect@nottinghamcity.gov.uk

Remember, if it's an emergency, dial 999.

I’m concerned that scammers and rogue traders are exploiting people.

If you are contacted by rogue traders or are aware of any in your area if it is safe to do so please contact Trading Standards on 0808 223 1133 or the police on 101 with the following information:

  • Address or area where the trader is working
  • Description of trader
  • Vehicle and registration
  • Type of work being carried out
  • Is trader still present

Find more information here: https://www.nottinghamcity.gov.uk/information-for-business/business-information-and-support/trading-standards/doorstep-crime-and-rogue-traders/

Problems with scams and fake goods

Trading Standards have seen an increase in reports of scams and fake goods circulating in recent weeks.  Beware of people offering to sell:

  • Virus testing kits
  • Vaccines or miracle cures
  • Claims of refunds from HMRC
  • Hand sanitisers and personal protective equipment
  • Help with shopping or collecting medicines from people you don’t know

It is now even more important to be vigilant against potential scams.  Never give your personal or banking details to anyone you are not certain of.  Do not open links in unexpected emails.  Banks and the police will never, ever, ask you to give your details over the phone.  More information can be found on https://www.friendsagainstscams.org.uk/shopimages/coronavirus.png

To report anything that you are suspicious of, call Citizens Advice Consumer Service on 0808 223 1133

Doorstep Traders

During the better weather, more traders call door to door offering their services such as work doing in the home, garden or garden waste removal. They may take your money without doing any work and if work is carried out, it maybe substandard and overpriced.  Never open your door to cold callers.  If you need work doing, get quotes from three reputable traders – they can be found on trader sites such as Checkatrade.com.  For more information and advice, contact Citizens Advice Consumer Service on 0808 223 1133.

Offers to shop for food and/or collecting groceries

Beware of individuals knocking on your door offering to help with food shopping or collecting medicines. They may take your money and not return or they may charge you for their services. Do not let them into your home as they may distract you to steal your belongings. They may also use your personal information for other criminal activity. Only accept help from people you know (neighbours, friends or family).  If you do not have help, call 0115 9155555

Support for businesses and self employed people

See our page for Support for businesses and self employed people for more information.

Can I open my food business?

Food businesses such as restaurants and takeaways must stop offering food or drink for consumption on the premises. Food businesses selling food and drink for consumption off the premises can remain open but measures to ensure social distancing and personal hygiene must be maintained. Seating areas connected to the business where consumers would eat or drink must be taken out of use.

Under planning rules, a new national permitted development right (PDR) enables pubs, restaurants and cafes to offer takeaway and delivery services for 12 months. Beyond this time, a planning application would be required for continued use as a takeaway.

The government has produced specific guidance for food businesses on coronavirus available here.

For further information about working in your food business, please contact food.enforcement@nottinghamcity.gov.uk.

Should my workplace be open?

With the exception of non-essential shops and some public venues such as cinemas, beauty premises and leisure premises, businesses are permitted to open. Your employer should prioritise working from home and ensure people showing symptoms of coronavirus are kept away from work in accordance with PHE guidance.

Should you go to work, you should follow the PHE guidelines on social distancing (maintaining a distance of 2 metres from others where possible) and washing hands for at least 20 seconds.

Businesses staying open have a duty under the Health and Safety at Work etc. Act 1974 to protect their staff and should update risk assessments to take account of the changes to working practices as a result of the COVID 19 pandemic.

Further advice is available from the Health and Safety Executive at www.hse.gov.uk/news/coronavirus.

If you have concerns or questions about whether your premises should be open/working during the coronavirus pandemic, contact us at safety.enforcement@nottinghamcity.gov.uk.

Jobs and benefits support

See our page for Jobs and benefits support for more information. 

Can I still get help from services at Loxley House?

Due to COVID-19 we are altering our services running from the Customer Hub at Loxley House. This is to avoid unnecessary exposure to the public. Alternative contact methods are available for our services as detailed below.

From Thursday 19 March, the Trent Street entrance is closing to customers. All visitors to Loxley House will need to use the Station Street entrance where a security guard and member of reception staff will be available to help you.

Our Housing Benefit and Council Tax support services will be closed for routine appointments with customers from 5pm Thursday 19 March.

Customers can continue to access these services through the following methods:

24/7 automated telephone service:     

  • Housing Benefit & Council Tax Support: 0115 7184444
  • Council Tax Billing & Recovery: 0115 7181777

On line by visiting:

Main webpage: https://www.nottinghamcity.gov.uk/

Housing Benefit & Council tax Support: https://www.nottinghamcity.gov.uk/information-for-residents/benefits/

Council Tax: https://www.nottinghamcity.gov.uk/information-for-residents/council-tax/

Payments: https://www.nottinghamcity.gov.uk/your-council/contact-us/make-a-payment/making-payments-online-or-by-direct-debit

By email:

Housing Benefit & Council Tax Support: benefits.housing@nottinghamcity.gov.uk

Schools Admission Services are closed to customers until further notice. You can contact them via:

Email: schooladmissions@nottinghamcity.gov.uk

Housing Aid will still be operating in Loxley House but will be by an appointment only service to try and limit the need for customers to wait around. You can access their services by:

If you have an open case with Housing Aid please quote your case number when contacting us

Housing advice for landlords

The latest Government guidance for Landlords is here.

The below information is a snapshot of the Government guidance in the above link.

Eviction

Can a landlord evict a tenant straight away because of coronavirus?

It's illegal for landlords to evict tenants without following the proper steps.

Illegal eviction is a criminal offence - coronavirus doesn't change this.

It's likely to be an illegal eviction if landlords:

  • Make tenants leave without notice or a court order
  • locks tenants out of your home, even temporarily

The government have announced a new law, which says landlords will have to give all renters 3 months’ notice if they intend to seek possession (i.e. serve notice that they want to end the tenancy) – this means the landlord can’t apply to start the court process until after this period. This extended buffer period will apply in law until 30 September 2020 and both the endpoint, and the three month notice period can be extended if needed.

After three months if the tenant has not moved a landlord needs to apply to the court in order to proceed – this is not something that will affect your criminal record. It is just the landlord getting an official document for you to leave.

What if I have already applied to court?

The Government has said the court service will suspend all ongoing housing possession action – this means that neither cases currently in the or any about to go in the system can progress to the stage where someone could be evicted. This suspension of housing possessions action will initially last for 90 days, but this can be extended if needed. This measure will protect all private and social renters, as well as those with mortgages and those with licences covered by the Protection from Eviction Act 1977. This will apply to both England and Wales.

Paying Rent

I'm worried about rent arrears. What should I do?

Tenants are still liable for their rent and should pay this as usual. If they face financial hardship and struggle to pay this, support is available for them.

Firstly, your tenant should speak to their landlord if they’re struggling to pay rent. 

Landlords are being asked to be sympathetic especially if tenants have lost their job or seen their income reduce suddenly. The Government are encouraging tenants and landlords to work together to put in place a rent payment scheme.

Remember to put any agreement in writing.

Buy to let landlords may get mortgage payment holidays if their tenants have financial problems due to coronavirus.  

You can read about the specific measure the Government have in place to help here.

Moving home

What if I have tenants moving out or moving in during the lockdown period?

The government's stay at home guidance makes it clear that people should stay in their homes for the next 3 weeks except in very limited circumstances.

If there are plans to move during this time:

  • postpone the move
  • your tenant may also negotiate with both you and their new landlord regarding the start and end dates of both tenancies

For example, if a tenant has already signed a tenancy agreement, they could negotiate a new start date so they don't have to start paying rent before they can move.

Landlords, agents and tenants will need to work together and show goodwill in order to comply with the public health guidance over the coming weeks.

Can tenants leave their tenancy early because of coronavirus?

Tenants can only end a fixed term tenancy early if either:

  • their contract has a break clause
  • they negotiate an early end to the agreement with the landlord

If they want to leave as soon as possible they will probably have to negotiate.

The landlord may be sympathetic to their request to leave if they understand the reasons. For example, if they need to move urgently because they or a family member are sick or need support.

Mortgage arrears and repossession

I'm worried about mortgage arrears. What should I do?

Mortgage lenders have announced they won't apply to the court to repossess homeowners for 3 months starting from 19 March.

They will also allow a 3 month payment holiday for those struggling to cover their mortgage because of coronavirus.

Be aware that this option may mean your monthly mortgage payment goes up after the payment holiday ends.

Check if you have insurance that will cover your mortgage payments instead. For example, mortgage payment protection insurance or through your current account.

Some mortgage providers are introducing other support for customers whose income is affected by the coronavirus outbreak. These may include:

  • no fees for late payments
  • switching to a lower interest rate

Speak to your lender to find out what support they're offering.

Landlord access to a property

Can a letting agent still go ahead with visits and inspections?

Your agent should postpone all non-essential visits such as:

Tell your agent you can't allow access to the property home at the moment because of government coronavirus guidance.

What if I need repairs or a gas safety check is due?

Landlords have the same responsibilities for repairs during the coronavirus outbreak.

Tenants should report repairs by phone, email or online.

Let tenants know that they might not be able to get the problem fixed during the usual timescales but landlords shouldn't delay repairs unreasonably.

Annual gas safety checks remain an important legal requirement. Landlords should rearrange any gas safety checks that are booked in over the next 3 weeks if they cannot go ahead safely. Further guidance is expected from the Gas Safe Register.

Read about access to your rented home for repairs.

 

Information for tenants

Update 30 March 2020

The latest Government guidance for tenants can be found here.

The below information is just a snapshot of the Government guidance.

Please note that the situation is fast paced and changing daily, we will work to bring you the latest updates – but please be aware that the below information may suddenly change.

The Government has announced a package of measures to protect renters and landlords affected by Coronavirus.

As a result, no renter in private accommodation will be forced out of their home during this difficult time.

The latest updates from Government include:

  • Emergency legislation to suspend new evictions from social or private rented accommodation while this national emergency is taking place
  • No new possession proceedings through applications to the court to start during the crisis
  • Landlords will also be protected as 3 month mortgage payment holiday is extended to Buy to Let mortgages
  • At the end of this three month period the expectation is that the landlord and tenant work together to establish an affordable repayment plan, taking into account the tenants individual circumstances
  • Guidance issued to landlords asking that they show compassion and to allow tenants who are affected to remain in their homes where possible

You can read more here - Government's eviction protection measures for renters.

Further information on Mortgage holidays is here.

Please refer to www.gov.uk  website for regular updates.

Housing advice for renters: coronavirus (COVID-19)

If you have a place to stay, you should stay at home.

See the NHS website for health advice. 

Eviction

Can my landlord evict me straight away because of coronavirus?

It's illegal for your landlord to evict you without following the proper steps.

Illegal eviction is a criminal offence - coronavirus doesn't change this.

It's likely to be an illegal eviction if your landlord:

  • makes you leave without notice or a court order
  • locks you out of your home, even temporarily

You can get help from the council or the court if your landlord prevents you accessing your home.

What if I've had notice from my landlord?

The government have announced a new law, which says landlords will have to give all renters 3 months’ notice if they intend to seek possession (i.e. serve notice that they want to end the tenancy) – this means the landlord can’t apply to start the court process until after this period. This extended buffer period will apply in law until 30 September 2020 and both the end point, and the three month notice period can be extended if needed.

After three months if the tenant has not moved a landlord needs to apply to court in order to proceed – this is not something that will affect your criminal record. It is just the landlord getting an official document for you to leave.

What if my landlord has already applied to court?

The Government has said the court service will suspend all ongoing housing possession action – this means that neither cases currently in the or any about to go in the system can progress to the stage where someone could be evicted. This suspension of housing possessions action will initially last for 90 days, but this can be extended if needed. This measure will protect all private and social renters, as well as those with mortgages and those with licenses covered by the Protection from Eviction Act 1977. This will apply to both England and Wales.

Paying Rent

I'm worried about rent arrears. What should I do?

Tenants are still liable for their rent and should pay this as usual. If they face financial hardship and struggle to pay this, support is available.

Firstly, speak to your landlord if you're struggling to pay rent. 

They could be sympathetic especially if you've lost your job or seen your income reduce suddenly. The Government are encouraging tenants and landlords to work together to put in place a rent payment scheme.

Remember to get any agreement in writing.

Buy to let landlords may get mortgage payment holidays if their tenants have financial problems due to coronavirus.  

You can read about the specific measure the Government have in place to help here.

Find out more about how to deal with rent arrears from Shelter.

Income and benefits

I need to claim benefits. Where do I start?

You could qualify for benefits or statutory sick pay if you lose your job or can't work because you're sick or self-isolating.

You could also get benefits if your pay goes down because of the coronavirus outbreak.

A good way to work out what you could claim is to use an online benefits calculator from entitledto.co.uk.

Can I get universal credit to help with rent during the coronavirus outbreak?

You can usually get universal credit if you or a partner you live with:

Universal credit includes a housing element. It won't always cover your full rent.

You can't get universal credit if both you and your partner are pension age.

You can find out more on benefits here

Moving home

What if I need to move home during the lockdown period?

The government's stay at home guidance makes it clear that people should stay in their homes for the next 3 weeks except in very limited circumstances.

The Government are asking people, with plans to move during this time to:

  • postpone the move
  • negotiate with both your old and new landlord regarding the start and end dates of both tenancies

For example, if you've already signed a tenancy agreement, you could negotiate a new start date so you don't have to start paying rent before you can move.

Your current tenancy will usually continue as a periodic tenancy if your fixed term contract ends as long as you still live there.

Landlords, agents and tenants will need to work together and show goodwill in order to comply with the public health guidance over the coming weeks.

Can I leave my tenancy early because of coronavirus?

You can only end a fixed term tenancy early if either:

  • your contract has a break clause
  • you negotiate an early end to the agreement with your landlord

If you want to leave as soon as possible you'll probably have to negotiate.

Your landlord may be sympathetic to your request to leave if they understand your reasons. For example, if you need to move urgently because you or a family member are sick or need support.

Read more information about:

 

How can I contact my Councillor?

Councillors will no longer be holding face to face surgeries. Please contact your Councillor via phone or email.

Details of Councillors can be found on our 'Find a Councillor' page.

What are the changes to the Registration Service (Births, Deaths and Marriages)

What are the changes to the Registration Service (Births, Deaths and Marriages)

Focusing on the health and wellbeing of our staff and customers is our top priority. In line with national guidance and government recommendations we have cancelled upcoming ceremonies and appointments and taken steps to reschedule services we provide where possible.

If you have questions or concerns regarding your citizenship ceremony, wedding, civil partnership or registering a birth, please email office.register@nottinghamcity.gov.uk or contact us on 0115 8415554

Registration of births

We are currently unable register births due to the outbreak of Coronavirus. The requirement to register within 42 days has now been lifted.

There are currently special provisions in place so that you can put in a claim for child benefit and any tax credits without registering the birth.  Please visit gov.uk  for further information

This message will be updated once Government restrictions have been lifted.

Registration of deaths

New legislation due to Coronavirus (Covid-19) has changed the process for registering deaths.  Registrations are now all by telephone.  Please DO NOT visit the Register Office as it will not be possible to collect documents or register the death in person. 

Your doctor or hospital will send the medical certificate to the registration service electronically and we will contact you to make a telephone appointment to complete the registration.   Once the telephone registration is complete we will issue the burial or cremation form and forward this electronically to the Local Authority Cremation or Burial site and funeral director so that everything is in place for you to arrange the funeral.

We will also supply you with a Tell Us Once reference number to enable you to access this service.  After the registration is completed you will be advised to apply for Death certificates using our online ordering service and these will be posted to you.

Where the funeral is to be arranged quickly for religious or cultural purposes there is a Registrar available on the usual number 07899060396 at the weekends and bank holidays between 10am and 12 noon.  This Registrar will only follow the process above and contact the informant provided by the Dr for the Registration once the MCCD has been received electronically. 

Notices of marriage

Notices of marriage are no longer being taken at this time. 

Weddings and civil partnerships

We are contacting all couples with ceremonies until the end of April confirming that their wedding will need to be postponed.  Our advice to customers with ceremony bookings after this date is that we cannot predict when this situation will improve and therefore please keep watching the news and the Prime Minsters announcements.  We are sorry we cannot be more specific.  If you wish to postpone your ceremony to a later date we are suggesting moving to after 1st September but that would only be provisional depending on the lifting of the sanctions.

Update 29th May 2020
There has been no further communication from the government to Registration Services regarding allowing events such as small weddings to commence again.  However we do expect that these small weddings will resume with strict guidelines including social distancing  and therefore we would ask you to bear in mind what a ceremony might look like when considering your options if you have a booking in the coming months.  We will keep this page updated.

Update 11th May 2020
The government has now published its latest guidance on coronavirus recovery. It includes examining how to enable slightly larger groups to gather for events such as small weddings during stage 2, which will not be before 1 June 2020 and only if the correct conditions are met. No further details are available as yet.

Citizenship ceremonies

Citizenship ceremonies will no longer be taking place at this time.  Customers would normally be expected to book their citizenship ceremony within three months of being sent an invitation from the Home Office. Due to the current pandemic circumstances UKVI have extended this period to six months and will keep this under constant review. Customers should be advised that no adverse decisions will be made on applications because of delays caused by Coronavirus.

Will my bins be collected?

At present, household waste and recycling bins will be collected as normal. Garden waste collections are currently suspended however will be restarting again on Tuesday 26th May. To check what day your garden waste will be collected, please enter your address here: 

 

https://www.nottinghamcity.gov.uk/information-for-residents/bin-and-rubbish-collections/check-my-bin-collection-day/ 

Can I book a bulky waste collection?

Service resumes on Monday 18 May – bookings can be made now at www.nottinghamcity.gov.uk/bulkywaste

  • Only use this service if you can’t store waste safely at home
  • Only one booking is permitted per household, per month.
  • Items booked for collection must be managed/handled by one person
  • The number of items per booking is six items maximum (a dismantled item will be categorised as one item)
  • All bedding/towels/cloths must be double-bagged and mattresses or white or electrical goods will not be collected

 

Reopening of Lenton Household Waste & Recycling Centre

Due to the Coronavirus outbreak, the Lenton Household Waste and Recycling Centre on Redfield Rd is currently closed however will be reopening on Monday 18th May with restrictions

Please safely store any waste you intended to dispose of at this site until it reopens, and continue to use your normal refuse collection services, ensuring you recycle as much clean, dry and loose material as possible.

We apologise for any inconvenience caused.

Are libraries open?

All of our libraries are now closed. For more information, please visit : www.nottinghamcity.gov.uk/leisure-and-culture/libraries/coronavirus

Are leisure centres open?

All of our Active Nottingham leisure centres are now closed.

Click here for more details on Active Nottingham.

Are parks and heritage sites open?

Our parks are open although all play areas and outdoor gyms are closed. 

Cafes are open for take out only, however Arboretum and Trent Bridge Kiosk are not reopening yet, while Lakeside Arts also still closed at Highfields

Heritage sites and museums are now closed. 

Click here for information on Newstead Abbey

Click here for information on Wollaton Hall

Information on attending or arranging Funerals and Cremations

Are cemeteries open?

Are concert and theatre venues open?

Events at the Royal Concert Hall and Theatre Royal have now been suspended. 

Royal Concert Hall and Theatre Royal

What do I need to know about the new government Shielding Measures?

Here are your questions answered on the latest Shielding Measures from Government in the battle against Covid-19.

What is shielding?

Some people with certain health conditions are being instructed to “shield” themselves, to prevent them from coming into contact with Coronavirus.

Shielding is a practice used to protect extremely vulnerable people.

People will be “strongly advised” to stay at home at all times and avoid any face-to-face contact.

Full guidance is here: https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19

Who should be shielded?

Extremely vulnerable people with certain conditions.

NHS England is directly contacting these people to provide further advice on how to protect themselves.

Who counts as “extremely vulnerable” and will be asked to shield themselves?

NHS England is directly contacting people with the following conditions to provide further advice:

  1. Solid organ transplant recipients
  2. People with specific cancers
  3. People with severe respiratory conditions
  4. People with rare diseases and inborn errors of metabolism
  5. People on immunosuppression therapies
  6. Women who are pregnant with significant heart disease

How long do they need to be shielded for?

People are being strongly advised to stay at home at all times and avoid any face-to-face contact for a period of at least 12 weeks.

What shielding measures are being advised?

It is your personal choice to decide whether to follow the measures being advised:

  • Strictly avoid contact with someone who is displaying symptoms of coronavirus (COVID-19)
  • Do not leave your house
  • Do not attend any gatherings. This includes gatherings of friends and families in private spaces for example family homes, weddings and religious services.
  • Do not go out for shopping, leisure or travel and, when arranging food or medication deliveries, these should be left at the door to minimise contact.
  • Keep in touch using remote technology such as phone, internet, and social media.

How can people get assistance with foods and medicines if they are shielding?

People are being advised to ask family, friends and neighbours for support and use online services. If this is not possible, then Nottingham City Council is working with the public sector, business, charities, and the general public to gear up to help those advised to stay at home.

I am extremely vulnerable and need support

The Government guidance advises people to visit gov.uk/coronavirus-extremely-vulnerable from Tuesday 24 March 2020 to register for the support that you need. This includes help with food, shopping deliveries and additional care you might need.

Coronavirus Information about Schools in Nottingham City

Where to find out more about COVID-19

If you have concerns or questions about Coronavirus-COVID-19, the best source of information can be found on the NHS website.

My question hasn't been answered

If you have a question which hasn't been answered above, please contact our Customer Services team online or call our customer hub on 0115 915 5555

Prevention of infection

Please make sure you follow these general principles to prevent the spread of infectious viruses, including flu and Norovirus, as well as Coronavirus.

  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitiser that contains at least 60% alcohol if soap and water are not available. This is particularly important after taking public transport. The NHS have produced guidelines on how to wash your hands effectively to prevent the spread of infection and you can find this on their website.
  • Avoid touching your eyes, nose, and mouth with unwashed hands
  • Avoid close contact with people who are sick
  • Cover your cough or sneeze with a tissue, then throw the tissue in a bin.

MOST IMPORTANTLY: If you are worried about your symptoms, please visit NHS 111 online where possible and only calling 111 if you don't have access to the internet. Do not go directly to your GP or other healthcare environment.