Need Help? Due to the Coronavirus

Find out how lockdown is easing, as services and public spaces reopen safely in a phased way in Nottingham.
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Frequently Asked Questions (COVID-19)

Our Response

Nottingham City Council has plans in place to deal with any outbreaks of serious disease in Nottingham.

Latest update on services 26/06/20.

Our Public Health team is working closely with Public Health England and NHS partners.

Apply to be a care worker

Could you join our amazing teams who are helping others? You will be trained, paid and designated critical worker status.

Apply here

Help for residents self-isolating

If you are a Nottingham City Council resident who is self-isolating and do not have anyone that can help or support you, we are here to help.

If you need help getting essential items e.g. picking up prescriptions or groceries please complete our online form below or call the Customer Hub on 0115 915 5555 and one of our Council Officers will get in touch to request more information.

We will contact you as soon as possible on the phone number you provide. Please note it may take several hours for an officer to contact you, but we will be in touch as soon as we can.

You can request help here

Request a food parcel

If you require a food parcel then we can help. Request a food parcel by following the request form below, and we will deliver it to your door. You can buy food parcels ranging between £21 and £33. Please note it may take up to 48 hours for your food parcel to arrive, but we'll be as quick as we can. 

Request Food Parcel 

How can I help others / volunteer?

Become a volunteer

If you would like to help out within the community by delivering food packages or providing phone support become a volunteer with Nottingham Community and Voluntary Service

You can also help the NHS by becoming a Volunteer Responder.

Support your neighbours

Here is suggested guidance to help your neighbours during COVID-19

  • Phone people who are self-isolating – a friendly chat can really make someone’s day
  • Check on your neighbours – knock and stand 2 metres back from the door to avoid close contact
  • Pick up groceries for people who are self-isolating – when you deliver them, knock and take 3 steps back from the door leaving items on the doorstep
  • Donate to your local foodbank – find a list of them here: asklion.co.uk/food
  • The Robin Hood Fund has now launched to support people affected by Coronavirus in Nottingham. Full details are here: http://www.mynottinghamnews.co.uk/the-robin-hood-fund-launches-to-support-those-affected-by-coronavirus-in-nottingham/
  • Please take every precaution not to spread the virus – wash your hands, avoid close contact and if you have any symptoms ensure your self-isolate for 14 days.

Make a donation to the Robin Hund Fund to support people affected by COVID-19 in Nottingham

The Robin Hood Fund has now launched to support people affected by Coronavirus in Nottingham. Full details are here: http://www.mynottinghamnews.co.uk/the-robin-hood-fund-launches-to-support-those-affected-by-coronavirus-in-nottingham/

Together in Nottingham we can look after each other during the Coronavirus.

Thank you for helping.

Support and resources for domestic violence victims

We're working with our partners at Equation to help support victims of domestic and sexual violence at this time. You can find key messages and updates for professionals regarding Domestic Violence and COVID-19 at the Equation website: http://www.equation.org.uk/covid19-and-dvsv-information-for-professionals/

Please share the link as needed and encourage people to check them regularly if you feel this would be useful. Anyone can sign up to the newsletter here: http://www.equation.org.uk/subscribe/ You need to input your contact info and ensure the 'Professional's news' email preference is selected. 

More information on contact details for all domestic abuse organisations can be found here. 

Does the Council provide a meals on wheels service for the frail and elderly?

Do you live in the city and need a hot balanced nutritional meal delivering ? If so please ring Meals at Home 0115 8761847 or look at our website https://www.nottinghamcity.gov.uk/mealsathome . We can also provide them frozen to cook yourself. All types of meals catered from reduced sugar, Indian, halal to pureed meals for people who have medical conditions and need soft meals.

Will children still receive free school meals?

Children who receive free school meals who continue to go to school will receive their meal as usual.

For those children who must stay at home, but who would normally receive free school meals, Nottingham City Council has worked with several major supermarket chains to operate a voucher or gift card scheme.

If your child is in receipt of means-tested Free School Meals, your school will issue you with a £20 or £30 voucher or gift card for food and groceries every 2 weeks it is closed due to the Coronavirus.

This scheme is coordinated by Nottingham City Council; however, each school determines the value of vouchers issued and will be responsible for communicating any specific arrangements to you.

Click here for more details about Meal Vouchers. 

All Asda or Nottingham City Council paper Free School Meals (FSM) vouchers will no longer be valid after 31st May, regardless of the printed expiry shown.

School Meal Vouchers

Nottingham City Council has worked with several major supermarket chains to operate a voucher or gift card scheme with local supermarkets, that will be available to all parents/guardians of FSM pupils during a period of closure via participating schools.

With the current pressure on schools nationally as a result of Coronavirus, we want to ensure your child continues to receive support in respect of their school meals.

If your child is in receipt of means-tested Free School Meals, your school may issue you with either a £20 or £30 voucher or gift card for food and groceries every two weeks it is closed due to the Coronavirus. Schools may choose to increase the amount from £20 to £30  to be in line with the recently announced Government scheme.

This scheme is coordinated by Nottingham City Council; however, each school will choose the most suitable scheme to use and determine the value of vouchers. Your school will be responsible for communicating any specific arrangements to you

The Government has launched a scheme for schools to join, which provides £15 per week digital vouchers for a range of supermarkets that parents can select.

Further info and FAQs

How do I obtain my child’s voucher or gift card? 

You should speak to your school and ask about the arrangement for your child. You will be able to collect your voucher or gift card from your school or alternatively this may be sent digitally to your email Your school will be able to confirm how its scheme will operate and any future changes that may apply.

How do I get my child’s voucher or gift card if I am self-isolating? 

If your family are self-isolating, you should arrange for a nominated person to collect your voucher or discuss options with your school. Alternatively, this may be sent to you digitally to your email. Your school will be able to confirm how its scheme will operate and any future changes that may apply. For more information and guidance on self-isolation, please visit our dedicated Coronavirus page

Which voucher or gift card scheme has my school implemented? 

Your school will communicate this to you directly. This might be the Government Digital scheme, the Nottingham City Council digital or current physical voucher scheme.

Will my school keep the same voucher or gift card scheme for the duration of closure? 

Not necessarily. Each school has been given a choice of voucher or gift card, and they have the flexibility to change. They may also choose to adopt the national scheme of digital vouchers following its introduction or other digital schemes which could be introduced.

Will my school switch to the Government scheme? 

Not necessarily. Your school may or may not decide to adopt the national scheme provided by the Government. If they do, they will communicate this change to you directly.

What can I spend the voucher or gift card on? 

Vouchers and gift cards issued are strictly intended for use on food and grocery products. Each voucher or gift card will have its own terms & conditions, including specific restrictions on what can and can’t be purchased with them. Supermarkets reserve the right to refuse the sale of any goods that are not food or grocery.

Will I get a choice of voucher or gift card?

The current scheme has only identified one supermarket chain per school for parents to use, however, both the new Government Scheme and the council’s digital scheme will allow parents to select the most appropriate for them, from a list of participating supermarkets.

When can I collect my child’s voucher or gift card?

Vouchers or gift cards will be available for you to collect from school at the beginning of any period of school closure. Specific arrangements will be communicated to you directly from your school.

Which supermarkets will accept Nottingham City Council vouchers?

At present, they are only accepted in the local Asda supermarkets.

What is the value of the Nottingham City Council Vouchers?

There are three different vouchers for schools participating in the Asda scheme, £10, £20 and £30 depending on the value agreed by the school. Please contact your school to check which voucher you should receive.

Why are there different values of Voucher?

Funding for the £20 physical vouchers comes directly from school budgets, which currently have sufficient funds to cover these costs. The Government digital scheme was not launched until the end of April and provides a central fund for vouchers, but increase this amount to £30 per fortnight.

The £30 value is higher than schools receive in funding for Free School Meals, schools may choose to provide vouchers of either £20 or £30 in value to parents.

What are the T&Cs for Nottingham City Council’s voucher?

An Example Voucher:

  • This voucher may be redeemed at the identified retailers for food purchases only - up to the value of £20.00 / £10.00 / £30.00. It can be used only once and it will kept by the store. 
  • This printed colour voucher has a red serial number top right corner. No copies or suspicious versions or tampered copies should be accepted and the parent should be referred back to their school if this is the case.
  • Parents with multiple children at schools can submit more than one voucher for payment in a single transaction. 
  • Each voucher has a serial number assigned to a school, so they can be tracked to stop misuse. The Asda Store will invoice Nottingham City Council with attached vouchers for payment to be made to the full amount of the attached vouchers.
  • These vouchers have no cash value and cannot be exchanged for cash. No change will be given for transactions less than £20.00 in value.
  • The voucher can be used for items like fresh fruit and veg, frozen foods, tinned foods, normal groceries, cereals, crisps pasta, and ambient foods. As well as some soft drinks – like dilute cordial drinks and a small selection of fizzy drinks. It cannot be used to purchase alcohol, tobacco, lottery or household items (food only).
  • This voucher does not require the controls implemented for the e-voucher/printed letter vouchers operated by Asda, and we do not insist on health range food items only.
  • It is the responsibility of the parent to use this voucher scheme for which it is intended and to do so for the express purpose of buying food for their children.

I have been issued with a gift card – where can I use it?

Specific supermarket gift cards are accepted in any store within that chain.

Aldi store finder  

Co-op store finder  

Morrisons store finder

Sainsbury’s store finder 

If you have any further questions, please contact your school.

 

What should I do if I’m concerned about a vulnerable adult?

If you have concerns about a vulnerable adult suffering from Coronavirus-COVID-19, the best source of information can be found on the NHS website or by calling 111.

If you are concerned a vulnerable adult is being abused, neglected or in need of social care support please call Nottingham City Council Access Duty Team for adults on 0300 1310 300 and select option 2 if you live within the city boundaries, our offices are open from 8.30am to 5 pm. 

Remember, if it's an emergency, dial 999.

What should I do if I’m concerned about a vulnerable child?

If you have concerns about a vulnerable child suffering from Coronavirus, the best source of information can be found on the NHS website or by calling 111.

If you are concerned a child is being abused, neglected or in need of social care support please contact Children & Families Direct.

Children & Families Direct is the easy way to access family support & safeguarding services within Nottingham City. Our 'one stop shop' means you can access all of them using just one telephone number or email address.

Find more information here: https://www.nottinghamcity.gov.uk/information-for-residents/children-and-families/children-and-families-direct/

Call: 0115 876 4800

Email: candfdirect@nottinghamcity.gov.uk

Remember, if it's an emergency, dial 999.

I’m concerned that scammers and rogue traders are exploiting people.

If you are contacted by rogue traders or are aware of any in your area if it is safe to do so please contact Trading Standards on 0808 223 1133 or the police on 101 with the following information:

  • Address or area where the trader is working
  • Description of trader
  • Vehicle and registration
  • Type of work being carried out
  • Is trader still present

Find more information here: https://www.nottinghamcity.gov.uk/information-for-business/business-information-and-support/trading-standards/doorstep-crime-and-rogue-traders/

Problems with scams and fake goods

Trading Standards have seen an increase in reports of scams and fake goods circulating in recent weeks.  Beware of people offering to sell:

  • Virus testing kits
  • Vaccines or miracle cures
  • Claims of refunds from HMRC
  • Hand sanitisers and personal protective equipment
  • Help with shopping or collecting medicines from people you don’t know

It is now even more important to be vigilant against potential scams.  Never give your personal or banking details to anyone you are not certain of.  Do not open links in unexpected emails.  Banks and the police will never, ever, ask you to give your details over the phone.  More information can be found on https://www.friendsagainstscams.org.uk/shopimages/coronavirus.png

To report anything that you are suspicious of, call Citizens Advice Consumer Service on 0808 223 1133

Doorstep Traders

During the better weather, more traders call door to door offering their services such as work doing in the home, garden or garden waste removal. They may take your money without doing any work and if work is carried out, it maybe substandard and overpriced.  Never open your door to cold callers.  If you need work doing, get quotes from three reputable traders – they can be found on trader sites such as Checkatrade.com.  For more information and advice, contact Citizens Advice Consumer Service on 0808 223 1133.

Offers to shop for food and/or collecting groceries

Beware of individuals knocking on your door offering to help with food shopping or collecting medicines. They may take your money and not return or they may charge you for their services. Do not let them into your home as they may distract you to steal your belongings. They may also use your personal information for other criminal activity. Only accept help from people you know (neighbours, friends or family).  If you do not have help, call 0115 9155555

Support for businesses and self employed people

See our page for Support for businesses and self employed people for more information.

Can I open my food business?

Food businesses such as restaurants and takeaways must stop offering food or drink for consumption on the premises. Food businesses selling food and drink for consumption off the premises can remain open but measures to ensure social distancing and personal hygiene must be maintained. Seating areas connected to the business where consumers would eat or drink must be taken out of use.

Under planning rules, a new national permitted development right (PDR) enables pubs, restaurants and cafes to offer takeaway and delivery services for 12 months. Beyond this time, a planning application would be required for continued use as a takeaway.

The government has produced specific guidance for food businesses on coronavirus available here.

For further information about working in your food business, please contact food.enforcement@nottinghamcity.gov.uk.

Should my workplace be open?

With the exception of non-essential shops and some public venues such as cinemas, beauty premises and leisure premises, businesses are permitted to open. Your employer should prioritise working from home and ensure people showing symptoms of coronavirus are kept away from work in accordance with PHE guidance.

Should you go to work, you should follow the PHE guidelines on social distancing (maintaining a distance of 2 metres from others where possible) and washing hands for at least 20 seconds.

Businesses staying open have a duty under the Health and Safety at Work etc. Act 1974 to protect their staff and should update risk assessments to take account of the changes to working practices as a result of the COVID 19 pandemic.

Further advice is available from the Health and Safety Executive at www.hse.gov.uk/news/coronavirus.

If you have concerns or questions about whether your premises should be open/working during the coronavirus pandemic, contact us at safety.enforcement@nottinghamcity.gov.uk.

Jobs and benefits support

See our page for Jobs and benefits support for more information. 

Can I still get help from services at Loxley House?

Due to COVID-19 we are altering our services running from the Customer Hub at Loxley House. This is to avoid unnecessary exposure to the public. Alternative contact methods are available for our services as detailed below.

From Thursday 19 March, the Trent Street entrance is closing to customers. All visitors to Loxley House will need to use the Station Street entrance where a security guard and member of reception staff will be available to help you.

Our Housing Benefit and Council Tax support services will be closed for routine appointments with customers from 5pm Thursday 19 March.

Customers can continue to access these services through the following methods:

24/7 automated telephone service:     

  • Housing Benefit & Council Tax Support: 0115 7184444
  • Council Tax Billing & Recovery: 0115 7181777

On line by visiting:

Main webpage: https://www.nottinghamcity.gov.uk/

Housing Benefit & Council tax Support: https://www.nottinghamcity.gov.uk/information-for-residents/benefits/

Council Tax: https://www.nottinghamcity.gov.uk/information-for-residents/council-tax/

Payments: https://www.nottinghamcity.gov.uk/your-council/contact-us/make-a-payment/making-payments-online-or-by-direct-debit

By email:

Housing Benefit & Council Tax Support: benefits.housing@nottinghamcity.gov.uk

Schools Admission Services are closed to customers until further notice. You can contact them via:

Email: schooladmissions@nottinghamcity.gov.uk

Housing Aid will still be operating in Loxley House but will be by an appointment only service to try and limit the need for customers to wait around. You can access their services by:

If you have an open case with Housing Aid please quote your case number when contacting us

Housing advice for landlords

Update 23 June 2020

Housing advice for renters: coronavirus (COVID-19)

The latest Government guidance for tenants can be found here.

See the NHS website for health advice. 

Eviction and being asked to leave

Most tenants can't be evicted at the moment

All court action for eviction is on hold until at least 23 August 2020.

The ban on evictions was due to end in June but this has now been extended.

During this time:

  • bailiffs won't evict you
  • landlords can't get an eviction order

Tenants will be allowed to stay in their homes even if they’ve already had notice or their landlord applied to court before the outbreak.

If they a lodger who lives with their landlord, the rules are different.

What are the rules for lodgers?

If you have a lodger, living with a landlord, they are entitled to either:

  • stay until the end of your agreement
  • reasonable notice before you have to leave

Landlords won't need to get a court order once the agreement or notice ends.

Landlords pressuring tenants to leave?

Tenants can and should stay in their home.

It's illegal for landlord to:

  • harass tenants
  • lock tenants out of their home, even temporarily
  • make them leave without notice or a court order

 

Can landlords give notice during the lockdown?

Landlords can give tenants notice but they can't make them leave.

From 26 March 2020, tenants are entitled to at least a 3 month notice period if they are a:  

  • council or housing association tenant
  • private renter who gets a section 21 or section 8 notice

The 3 month notice period doesn't apply to lodgers and some people in temporary housing.

What if I have given notice to my tenant before 26 March?

This notice may still be valid.

But landlords won't be able to get an eviction order while the court eviction process is on hold.

Tenants don’t have to leave when the notice ends. The tenancy continues if tenants stay in their home.  

Moving home during the coronavirus outbreak

From 13 May tenants can move home within England if they can do so safely.

They must still follow public health guidance.

They should not move home if they are self-isolating.

See GOV.UK for full guidance on moving home during the outbreak.

What if a tenant wants to delay a move because of coronavirus?

Tenants are being encouraged by the Government to not sign a contract or agree a tenancy start date until they are sure they can move in.

They can try to negotiate a new start date if they have already signed an agreement, so they don't have to start paying rent before they can move.

They may also need to negotiate with their existing landlord or let them know if they can't move out by a planned date.

Landlords, agents and tenants should continue to work together and show flexibility.

Can I view a new property?

Viewings in person are now allowed if they can be done safely.

Initial property searches should still be done online.

Tenants are being asked to not view a property in person if there are self-isolating or they have symptoms.

See detailed government guidance on GOV.UK

What if I the current tenants don’t want viewings in their home?

Landlords or agents can't legally let themselves in without tenants permission if they rent the whole property.

If there's a term in their tenancy agreement which says viewings can take place, they can ask landlords to be reasonable in the circumstances. 

Government guidance suggests that during viewings people who live there should go out, and that the property must be thoroughly cleaned afterwards.

Mortgage payment problems

Repossessions are on hold

The Financial Conduct Authority (FCA) has said that mortgage lenders shouldn't start or continue court action for repossession until at least 31 October 2020.

This means they must not apply for a repossession order or ask bailiffs to evict tenants.


Have mortgage holidays been extended to six-months for buy to let landlords?

As of 22 May, the Treasury announced that mortgage holidays for homeowners will be able to be extended until October, allowing for six-month mortgage holidays.

This has not been confirmed to extend to buy-to-let mortgages yet,

My tenant has been affected by the coronavirus. What should I do?

UK Finance recommend you contact your lender to discuss your options as soon as possible.

What are the criteria for applying for the mortgage holiday?

For buy to let landlords the key requirement is that their tenant must have been directly or indirectly affected by the coronavirus.

The second essential requirement is that you must be up to date on your current mortgage payments.

I was experiencing financial difficulties prior to the coronavirus impact will I qualify for the holiday?

Mortgage holidays are only available to people who are up to date with their payments.

However, from 19 March 2020 mortgage lenders agreed to suspend all possession actions against borrowers. This was originally for 90 days but has now been extended until 31 October 2020.

How do I establish my tenant has been impacted by coronavirus?

Mortgage lenders have agreed that landlords may contact their lender to self-certify that their tenant has been impacted. This done on the understanding this mortgage holiday will be passed down to their tenants.

What happens at the end of the mortgage holiday?

While payments are suspended for the duration of the mortgage holiday interest will continue to accrue on the mortgage and those mortgage payments will eventually have to be made up. Your mortgage lender will be able to discuss options with you to help repay the additional interest accrued.

Will my credit rating be affected if I take the mortgage holiday?

UK Finance have confirmed that 'firms will make every effort to ensure that the payment holiday does not negatively impact on your credit file.'

Will my rent insurance provide cover during this period?

You should contact your insurance provider as you may not be covered for this specific situation.

Do I qualify for the Self-employment Income Support Scheme?

It is understood that landlords will generally not qualify for this scheme.

My tenants cannot afford rent. Can I use the security deposit before the tenancy has ended?

No, the deposit can only be used at the end of the tenancy. However, you can claim any rent arrears at the end of the tenancy if the rent is still unpaid.

I am a student landlord. My tenant's university has contacted me to ask that I waive rent payments or allow for early surrender where students have returned to their family home. Am I required to do this?

You are encouraged to be flexible where possible with your tenants, but you are not obligated to accept surrender, or waive rent payments if you are not in a position to do so.

As with other tenants, where your student tenant's finances have not been affected by the coronavirus they are still expected to pay the rent in full in accordance with Government guidance.

The Student Loan Company has confirmed that all loan payments will continue in full so students are not automatically affected financially by the coronavirus.


MANAGING YOUR PROPERTY

 

What are the general rules I should adhere to when entering my tenant's property?

In general, the advice is to avoid entering the property unless the work cannot be done remotely or delayed until an appropriate time in the future. The Government has recently published guidance on the re-opening of the lettings industry and it asks all parties to consider what measures can be undertaken remotely to avoid unnecessary face to face encounters with tenants.

Can tenants stop workers coming into their home?

Tenants normally have to allow landlords access to carry out repairs.

If someone in their home is shielding or self-isolating, government guidance says repairs should only be carried out if there's a serious problem that puts tenants at risk.

Tenants can ask landlords to postpone non urgent repairs.

Read more about access to rented homes for repairs during the outbreak.

How should I market and arrange property viewings in England?

In England, the market is now re-open. Provided all parties are following social distancing measures, tenants, landlords and agents are free to visit properties for viewings, moving in, cleaning the property after check-out, etc. Lettings agencies may also now re-open and tenants may leave the house to visit these offices too but practices involving viewings will have to change to account for coronavirus.

In addition, while properties in England may be visited for viewings, where there are tenants in residence, you should be mindful that they may not want people to visit their property at this time. If they do refuse access then you should wait until the property is vacant before arranging viewings. 

Should I continue to perform property inspections and visits during this period?

Landlords are still under a legal obligation to keep their property in repair and ensure any necessary inspections of the property are performed but this must be balanced against the risk of the infection or spread of the virus.

Where your visit is absolutely necessary you should ensure that you are following the Government’s guidance for people working in homes. Primarily this means communicating with the tenants prior to arrival, and on arrival, to ensure they understand the social distancing and hygiene measures that need to be followed during your visit.

What if my tenant is self-isolating, and we need to perform repairs to the property?

Anyone self-isolating is advised to avoid any visitors to their home. This may affect landlords' ability to inspect properties or organise maintenance or repairs.

In these circumstances, we advise the landlord to keep a dialogue going with tenant. You should document the reason you cannot carry out the repair. Ask the tenant to explain in an email or writing that they are self-isolating and that they are advised not to allow visitors to the property.

Essential works, such as water supply, sanitation and heating failure will still need to be addressed. Landlords, their representatives and tradespeople should ensure they are following the Government’s guidance on working in people’s homes while this work is performed.

I have to perform a right to rent check. Do I still have to meet the tenant in person?

The Home Office has now published guidance on the status of right to rent checks during the coronavirus pandemic. This guidance has made a number of significant, temporary changes to the right to rent regime.

My gas safety certificate is due to be renewed in the near future. What should I do?

Gas safety inspections can go on provided that everyone follows social distancing practices and the inspector, tenants, or landlord are not symptomatic at the time. However, there is a recognition this may be difficult to arrange due to shortages of inspectors as well as tenant's self-isolating or refusing access.

Gas Safe have now published updated guidance including worked examples for landlords to follow to ensure compliance on this. This guidance covers a number of scenarios that you will want to consider if you do need a gas safety certificate.

Where the tenant is vacating the property in the near future you are advised to perform the gas safety inspection during the void period as this is the best way to ensure the risk of infection is limited.

What if I can't have an inspection performed?

Gas safety certificates can be obtained up to two months prior to the expiration of the existing one. Landlords are encouraged by Gas Safe to start trying to arrange an inspection as early as possible in that two month period. If it's not possible to arrange an inspection then it should be documented. documentation should show that the landlord has tried to contact a number (most likely 5 or 6) of inspectors who were all unable to allocate an appointment.

Similarly, if the tenant refuses access then this should be documented with evidence the landlord has tried to accommodate suitable dates for the tenant.

Will local authorities continue to enforce property conditions and licenses during this time?

The Government’s guidance for local authorities encourages them to take a pragmatic, risk-based approach to enforcement during this time.  

Information for tenants

Update 23 June 2020

The latest Government guidance for tenants can be found here.

The below information is just a snapshot of the Government guidance.

Please note that the situation is fast paced and changing daily, we will work to bring you the latest updates – but please be aware that the below information may suddenly change.

The Government has a package of measures to protect renters and landlords affected by Coronavirus.

As a result, no renter in private accommodation will be forced out of their home during this difficult time.

The latest updates from Government include:

  • Evictions from social or private rented accommodation has been extended to xx
  • No new possession proceedings through applications to the court to start during the crisis
  • Landlords will also be protected through mortgage payment holidays for Buy to Let mortgages
  • the expectation is that landlord and tenants work together to establish an affordable repayment plan, taking into account the tenants individual circumstances
  • Guidance issued to landlords asking that they show compassion and to allow tenants who are affected to remain in their homes where possible

You can read more here - Government's eviction protection measures for renters.

Further information on Mortgage holidays is here.

Please refer to www.gov.uk  website for regular updates.

Housing advice for renters: coronavirus (COVID-19)

See the NHS website for health advice. 

Eviction and being asked to leave

Most tenants can't be evicted at the moment

All court action for eviction is on hold until at least 23 August 2020.

The ban on evictions was due to end in June but this has now been extended.

During this time:

  • bailiffs won't evict you
  • landlords can't get an eviction order

You should stay in your home even if you've already had notice or your landlord applied to court before the outbreak.

If you're a lodger who lives with your landlord, the rules are different.

What are the rules for lodgers?

If you live with your landlord, you're entitled to either:

  • stay until the end of your agreement
  • reasonable notice before you have to leave

Your landlord won't need to get a court order once your agreement or notice ends.

But they shouldn't insist that you move out during the lockdown unless you can do so safely.

What if my landlord pressures me to leave?

You can and should stay in your home.

It's illegal for your landlord to:

  • harass you
  • lock you out of your home, even temporarily
  • make you leave without notice or a court order

Get help from the council or the court if your landlord stops you accessing your home.

Can my landlord give me notice during the lockdown?

Your landlord can give you notice but they can't make you leave.

From 26 March 2020, you're entitled to at least a 3 month notice period if you're a:  

  • council or housing association tenant
  • private renter who gets a section 21 or section 8 notice

The 3 month notice period doesn't apply to lodgers and some people in temporary housing.

What if I had notice from my landlord before 26 March?

Your notice may still be valid.

But your landlord won't be able to get an eviction order while the court eviction process is on hold.

You don’t have to leave when the notice ends. Your tenancy continues if you stay in your home.  

Find out more about the eviction process if you're a:

 

You can get help from the council or the court if your landlord prevents you accessing your home.

Moving home during the coronavirus outbreak

From 13 May you can move home within England if you can do so safely.

You must still follow public health guidance.

You should not move home if you're self-isolating.

If you're at higher risk from coronavirus due to health reasons, discuss the move with your GP first.

See GOV.UK for full guidance on moving home during the outbreak.

What if I need to delay a move because of coronavirus?

Don't sign a contract or agree a tenancy start date until you're sure you can move in.

Try to negotiate a new start date if you've already signed an agreement, so you don't have to start paying rent before you can move.

You may also need to negotiate with your existing landlord or let them know if you can't move out by a planned date.

Your current tenancy will usually continue as a periodic tenancy if your fixed term contract ends as long as you still live there.

Landlords, agents and tenants should continue to work together and show flexibility.

Can I view a new property?

Viewings in person are now allowed if they can be done safely.

Initial property searches should still be done online.

It's usually a good idea to visit a rented property in person before you sign a contract.

You shouldn't view a property in person if you're self isolating or you have symptoms.

See detailed government guidance on GOV.UK

What if I don't want viewings in my home?

Your landlord or agent can't legally let themselves in without your permission if you rent the whole property.

If there's a term in your tenancy agreement which says viewings can take place, ask your landlord to be reasonable in the circumstances. 

Government guidance suggests that during viewings people who live there should go out, and that the property must be thoroughly cleaned afterwards. You could argue that this is an unreasonable disturbance for a private renter.  

You could offer to show the property to new tenants through a virtual viewing on your phone if you don't want people in your home before you move out.

It can be harder to prevent viewings if you rent a room in a shared house. 

In a shared house or house in multiple occupation (HMO), the landlord or agent can usually access shared areas and spare bedrooms without your permission. They should still listen to your concerns and follow the government guidance.

If you're showing symptoms or self-isolating any physical viewings of your home should be delayed.

Repairs and access to your home

What if my home needs repairs?

Landlords have the same responsibilities for repairs during the coronavirus outbreak.

They might not be able to get the problem fixed during the usual timescales but shouldn't delay repairs unreasonably.

Anyone who comes to carry out repairs should follow government guidance on social distancing.

What if a gas safety inspection is due?

Annual gas safety checks are still an important legal requirement. 

Your landlord should rearrange any gas safety checks that are due if they cannot go ahead safely because someone in your home is at high risk or self isolating.

What if I don't want anyone to come to my home?

You normally have to allow your landlord access to carry out repairs.

If someone in your home is shielding or self isolating, government guidance says repairs should only be carried out if there's a serious problem that puts you at risk.

You can ask your landlord to postpone non urgent repairs.

Read more about access to your rented home for repairs during the outbreak.

What if other people in shared housing aren't following social distancing?

You and any other residents shouldn’t have people to visit who don’t normally live with you.

If you’re concerned other people in your shared home aren’t observing social distancing, you could refer them to the government’s guidance.

You could also ask your landlord to speak to them if they won’t change their behaviour.

If you're shielding or particularly vulnerable to infection for health reasons and can't shield effectively in shared housing, you can speak to your local council to see if they can help with alternative housing.

Mortgage payment problems

Repossessions are on hold

The Financial Conduct Authority (FCA) has said that mortgage lenders shouldn't start or continue court action for repossession until at least 31 October 2020.

This means they must not apply for a repossession order or ask bailiffs to evict you.

You may be able to use this time to sort out payment problems and avoid losing your home.

I'm worried about paying my mortgage. What can I do?

Check if you have insurance that will cover your mortgage payments. For example, mortgage payment protection insurance or through your current account.

You can ask your lender for a 3 month payment holiday if you're struggling to pay because of coronavirus. You can ask for this at any time until at least 31 October.

The missed payments will be added to the cost of your mortgage. This normally means your monthly payments will increase.

Ask your lender about other options. For example, switching to a lower interest rate.

Read our guide on how to deal with mortgage arrears.

I've come to the end of a payment holiday. What happens now?

If you can afford to pay your mortgage you'll be asked to do so.

Speak to your lender if you still can't afford to make full payments. They should offer you further support. This could include another 3 month payment holiday.

If you have a suspended possession order

Taking a payment holiday may mean that you've breached the suspended order.

Ask your lender for confirmation in writing that they won't apply for bailiffs to evict you because of the breach. Get advice if they refuse.

 

How can I contact my Councillor?

Councillors will no longer be holding face to face surgeries. Please contact your Councillor via phone or email.

Details of Councillors can be found on our 'Find a Councillor' page.

What are the changes to the Registration Service (Births, Deaths and Marriages)

What are the changes to the Registration Service (Births, Deaths and Marriages)

Focusing on the health and wellbeing of our staff and customers is our top priority. In line with national guidance and government recommendations we have cancelled upcoming ceremonies and appointments and taken steps to reschedule services we provide where possible.

If you have questions or concerns regarding your citizenship ceremony, wedding, civil partnership or registering a birth, please email office.register@nottinghamcity.gov.uk or contact us on 0115 8415554

Registration of births

We are currently unable register births due to the outbreak of Coronavirus. The requirement to register within 42 days has now been lifted.

There are currently special provisions in place so that you can put in a claim for child benefit and any tax credits without registering the birth.  Please visit gov.uk  for further information

This message will be updated once Government restrictions have been lifted.

Registration of deaths

New legislation due to Coronavirus (Covid-19) has changed the process for registering deaths.  Registrations are now all by telephone.  Please DO NOT visit the Register Office as it will not be possible to collect documents or register the death in person. 

Your doctor or hospital will send the medical certificate to the registration service electronically and we will contact you to make a telephone appointment to complete the registration.   Once the telephone registration is complete we will issue the burial or cremation form and forward this electronically to the Local Authority Cremation or Burial site and funeral director so that everything is in place for you to arrange the funeral.

We will also supply you with a Tell Us Once reference number to enable you to access this service.  After the registration is completed you will be advised to apply for Death certificates using our online ordering service and these will be posted to you.

Where the funeral is to be arranged quickly for religious or cultural purposes there is a Registrar available on the usual number 07899060396 at the weekends and bank holidays between 10am and 12 noon.  This Registrar will only follow the process above and contact the informant provided by the Dr for the Registration once the MCCD has been received electronically. 

Notices of marriage

Notices of marriage are no longer being taken at this time. 

Weddings and civil partnerships

We are contacting all couples with ceremonies until the end of April confirming that their wedding will need to be postponed.  Our advice to customers with ceremony bookings after this date is that we cannot predict when this situation will improve and therefore please keep watching the news and the Prime Minsters announcements.  We are sorry we cannot be more specific.  If you wish to postpone your ceremony to a later date we are suggesting moving to after 1st September but that would only be provisional depending on the lifting of the sanctions.

Update 29th May 2020
There has been no further communication from the government to Registration Services regarding allowing events such as small weddings to commence again.  However we do expect that these small weddings will resume with strict guidelines including social distancing  and therefore we would ask you to bear in mind what a ceremony might look like when considering your options if you have a booking in the coming months.  We will keep this page updated.

Update 11th May 2020
The government has now published its latest guidance on coronavirus recovery. It includes examining how to enable slightly larger groups to gather for events such as small weddings during stage 2, which will not be before 1 June 2020 and only if the correct conditions are met. No further details are available as yet.

Citizenship ceremonies

Citizenship ceremonies will no longer be taking place at this time.  Customers would normally be expected to book their citizenship ceremony within three months of being sent an invitation from the Home Office. Due to the current pandemic circumstances UKVI have extended this period to six months and will keep this under constant review. Customers should be advised that no adverse decisions will be made on applications because of delays caused by Coronavirus.

Will my bins be collected?

All household waste, recycling and garden waste collections are running as normal.

Check when your bin collection is here > www.nottinghamcity.gov.uk/binreminders

Can I book a bulky waste collection?

The council is now operating a reduced bulky waste service in line with current social distancing rules.

Certain restrictions have been put in place that are outlined below. Any booking that does not meet this criteria will not be collected.

  • All items need to be collected / handled by one person only (so please disassemble if required). If one person is unable to lift the item it won’t be collected. Exceptions to this are large sofas which will be collected
  • All bedding/towels/fabrics must be doubled bagged
  • All sofas and chairs must be completely covered, or they will not be collected.
  • We are not able to collect any white or electrical good such as fridges, TV's and cookers

    Please note once booked you cannot add additional items to your bulky waste collection.

Bookings can be made now at www.nottinghamcity.gov.uk/bulkywaste

Reopening of Lenton Household Waste & Recycling Centre

Lenton Household Waste and Recycling Centre on Redfield Rd is now open with restrictions in place.

 

Are libraries open?

Reopening

Some of our Libraries are reopening on Monday 6 July.

These are the Dales Centre, Hyson Green, The Meadows, Southglade Park and Strelley Road.

There will be a few changes to the way our Libraries work for the safety of our team and customers.

Visit our dedicated page www.nottinghamcity.gov.uk/leisure-and-culture/libraries/coronavirus showing these changes, and for updates on the phased reopening of other libraries too!

Are leisure centres open?

All of our Active Nottingham leisure centres are now closed.

Click here for more details on Active Nottingham.

Are parks and heritage sites open?

Our parks are open although all play areas and outdoor gyms are closed. 

Cafes are open for take out only, however Arboretum and Trent Bridge Kiosk are not reopening yet, while Lakeside Arts also still closed at Highfields

Heritage sites and museums are now closed. 

Click here for information on Newstead Abbey

Click here for information on Wollaton Hall

Information on attending or arranging Funerals and Cremations

Are cemeteries open?

Are concert and theatre venues open?

Events at the Royal Concert Hall and Theatre Royal have now been suspended. 

Royal Concert Hall and Theatre Royal

What do I need to know about the new government Shielding Measures?

Here are your questions answered on the latest Shielding Measures from Government in the battle against Covid-19.

What is shielding?

Some people with certain health conditions are being instructed to “shield” themselves, to prevent them from coming into contact with Coronavirus.

Shielding is a practice used to protect extremely vulnerable people.

People will be “strongly advised” to stay at home at all times and avoid any face-to-face contact.

Full guidance is here: https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19

Who should be shielded?

Extremely vulnerable people with certain conditions.

NHS England is directly contacting these people to provide further advice on how to protect themselves.

Who counts as “extremely vulnerable” and will be asked to shield themselves?

NHS England is directly contacting people with the following conditions to provide further advice:

  1. Solid organ transplant recipients
  2. People with specific cancers
  3. People with severe respiratory conditions
  4. People with rare diseases and inborn errors of metabolism
  5. People on immunosuppression therapies
  6. Women who are pregnant with significant heart disease

How long do they need to be shielded for?

People are being strongly advised to stay at home at all times and avoid any face-to-face contact for a period of at least 12 weeks.

What shielding measures are being advised?

It is your personal choice to decide whether to follow the measures being advised:

  • Strictly avoid contact with someone who is displaying symptoms of coronavirus (COVID-19)
  • Do not leave your house
  • Do not attend any gatherings. This includes gatherings of friends and families in private spaces for example family homes, weddings and religious services.
  • Do not go out for shopping, leisure or travel and, when arranging food or medication deliveries, these should be left at the door to minimise contact.
  • Keep in touch using remote technology such as phone, internet, and social media.

How can people get assistance with foods and medicines if they are shielding?

People are being advised to ask family, friends and neighbours for support and use online services. If this is not possible, then Nottingham City Council is working with the public sector, business, charities, and the general public to gear up to help those advised to stay at home.

I am extremely vulnerable and need support

The Government guidance advises people to visit gov.uk/coronavirus-extremely-vulnerable from Tuesday 24 March 2020 to register for the support that you need. This includes help with food, shopping deliveries and additional care you might need.

Coronavirus Information about Schools in Nottingham City

Where to find out more about COVID-19

If you have concerns or questions about Coronavirus-COVID-19, the best source of information can be found on the NHS website.

My question hasn't been answered

If you have a question which hasn't been answered above, please contact our Customer Services team online or call our customer hub on 0115 915 5555

Prevention of infection

Please make sure you follow these general principles to prevent the spread of infectious viruses, including flu and Norovirus, as well as Coronavirus.

  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitiser that contains at least 60% alcohol if soap and water are not available. This is particularly important after taking public transport. The NHS have produced guidelines on how to wash your hands effectively to prevent the spread of infection and you can find this on their website.
  • Avoid touching your eyes, nose, and mouth with unwashed hands
  • Avoid close contact with people who are sick
  • Cover your cough or sneeze with a tissue, then throw the tissue in a bin.

MOST IMPORTANTLY: If you are worried about your symptoms, please visit NHS 111 online where possible and only calling 111 if you don't have access to the internet. Do not go directly to your GP or other healthcare environment.