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Contact Information for other Complaints

We intend, where possible, to deal with all complaints under our two stage complaint and review procedure. However there are a few exceptions for legal reasons such as a complaint that has already been heard by a court or tribunal, or a complaint where the citizen or the Council has commenced legal proceedings or has taken court action.

Also, the following exceptions have specific procedures governing complaints and appeals.  We will let you know what the correct process is if your complaint falls into one the categories listed below.

  • Disputes on civil claims
    A complaint that disputes a legal decision made on a civil claim against the council. Please contact Insurance and Risk:
    Email: insurance@nottinghamcity.gov.uk
    Telephone: 0115 876 4160
  • Independent Rent Officer
    The Rent Officer is independent of the Council, and is part of the Valuation Office Agency (VOA), please see the VOA website www.voa.gov.uk or call 0845 026 4696 for more information
  • Refused Planning Permission
    Appeals against refusal of planning permission or against conditions placed on a grant of planning permission are dealt with by The Planning Inspectorate
    Website:  For more information visit Planning Applications or the Government's Planning Portal
    Telephone: 0117 372 6372
    Email: enquiries@planning-inspectorate.gsi.gov.uk
    Address: Room 3/05 Kite Wing, Temple Quay House, 2 The Square, Temple Quay, Bristol BS1 6PN
  • School Complaints
    The Local Authority is not responsible for the day to day running of schools, therefore please contact the school's Head Teacher or Chair of Governors
    Website: Visit Complaints about schools for details of the school complaints procedure
  • Penalty Charge Notice - Bus Lane Contravention
    Dispute a penalty charge notice for bus lane contravention
    Please contact: Processing and Enforcement Services
    Website: CCTV bus lane and camera enforcement
  • Refusal of Disabled Parking Badges
    A complaint about the refusal of disabled badges for parking exemption, please contact Blue Badge Enforcement
    Website: Disabled Blue Badges
    Telephone: 0115 876 1966
  • Resident Permits/Dispensation Access Permits
    Appeals regarding Resident Permits/Dispensation Access Permits please contact: Processing and Enforcement Services
    Website: Parking Permits
    Telephone: 0115 876 1966
    Email:residents.permits@nottinghamcity.gov.uk
    Address: Residents Parking, Processing and Enforcement Services, PO Box 10169, Nottingham, NG1 9HS

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