We intend, where possible, to deal with all complaints under our two stage complaint and review procedure. However there are a few exceptions for legal reasons such as a complaint that has already been heard by a court or tribunal, or a complaint where the citizen or the Council has commenced legal proceedings or has taken court action.
Also, the following exceptions have specific procedures governing complaints and appeals. We will let you know what the correct process is if your complaint falls into one the categories listed below.
- Disputes on civil claims
A complaint that disputes a legal decision made on a civil claim against the council. Please contact Insurance and Risk:
Email: insurance@nottinghamcity.gov.uk
Telephone: 0115 876 4160
- Independent Rent Officer
The Rent Officer is independent of the Council, and is part of the Valuation Office Agency (VOA), please see the VOA website www.voa.gov.uk or call 0845 026 4696 for more information
- Refused Planning Permission
Appeals against refusal of planning permission or against conditions placed on a grant of planning permission are dealt with by The Planning Inspectorate
Website: For more information visit Planning Applications or the Government's Planning Portal
Telephone: 0117 372 6372
Email: enquiries@planning-inspectorate.gsi.gov.uk
Address: Room 3/05 Kite Wing, Temple Quay House, 2 The Square, Temple Quay, Bristol BS1 6PN
- Social Care Services (Children and Adults)
Website: Social Care Complaints
Telephone: 0115 876 5974
Email: socialcarecomplaints@nottinghamcity.gov.uk
- School Admission or Exclusion Appeal
Please contact the Children's Services Admissions and Exclusion Team
Website: Education and Schools
Telephone: 0115 915 0763
Email: admissions.exclusions@nottinghamcity.gov.uk
- School Complaints
The Local Authority is not responsible for the day to day running of schools, therefore please contact the school's Head Teacher or Chair of Governors
Website: Visit Complaints about schools for details of the school complaints procedure
- Penalty Charge Notice Appeals
Please contact Parking Appeals Services
Website: How to Challenge Your Parking Penalty
Telephone: 0115 876 1499
Email: parkingappeals@nottinghamcity.gov.uk
Address: Processing and Enforcement Services, PO Box 10169, Nottingham, NG1 9HS
- Fixed Penalty Disputes - Environmental Crimes (including dog-fouling)
Please contact Processing and Enforcement Services
Website: Processing and Enforcement Services
Telephone: 0115 876 1499
- Penalty Charge Notice - Bus Lane Contravention
Dispute a penalty charge notice for bus lane contravention
Please contact: Processing and Enforcement Services
Website: CCTV bus lane and camera enforcement
Telephone: 0115 876 1499
- Police Complaint
Any appeal against the exercise of a police power:
Website: Nottinghamshire Police complaints
- Refusal of Disabled Parking Badges
A complaint about the refusal of disabled badges for parking exemption, please contact Blue Badge Enforcement
Website: Disabled Blue Badges
Telephone: 0115 876 1499
- Anti-Social Behaviour Complaint
Website: Nottingham Community Protection online
Telephone: 0115 915 2020
Email: asbhelp@nottinghamcity.gov.uk
- Nottingham City Homes Complaint
Please contact the Nottingham City Homes Customer Relations Team
Website: Nottingham City Homes customer care
Telephone: 0115 915 7333
Email: feedback@nottinghamcityhomes.org.uk - Resident Permits/Dispensation Access Permits
Appeals regarding Resident Permits/Dispensation Access Permits please contact: Processing and Enforcement Services
Website: Parking Permits
Telephone: 0115 876 1499 (Option 4)
Email:residents.permits@nottinghamcity.gov.uk
Address: Residents Parking, Processing and Enforcement Services, PO Box 10169, Nottingham, NG1 9HS - Residential Property Tribunals
Appeals to enforcement decisions by the Council under the Housing Act 2004 are dealt with by the Residential Property Tribunal
https://www.justice.gov.uk/tribunals/residential-property - Taxi Complaint
Please contact the Community Protection Service Centre
Website: Taxi Licensing Complaints Form
Telephone: 0115 915 2020
Email: cphelpline@nottinghamshire.pnn.police.uk
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