Trading Standards

Nottingham City Council - Trading Standards Survey

How would you describe your ethnicity?

White

Mixed

Black

Chinese

Asian

	Other, please specify

What’s your postcode? e.g. NG1 2NG

Are you aware of the Nottingham City Council’s (NCC) Trading Standards service?

Yes

Have you contacted NCC Trading Standards section in the last 12 months? TICK ALL THAT APPLY

Yes - visited in person

Yes - via telephone

yes - via email

No - Go to Q9

How satisfied were you with the level of service you received when you lasted contacted NCC Trading Standards?

Very satisfied

Dissatisffied

Satisfied

Very dissatisfied

Neither satisfied nor dissatisfied

9.	A) Do you know which of the following are NCC Trading Standards activities? TICK ALL THAT APPLY And B) Which of the activities should NCC Trading Standards section prioritise? TICK ALL THAT APPLY
9.		I think this is a Trading Standards activitiy	Should be a priority for NCC Trading Standards
	Regulations and business advice: Making sure that businesses comply with fair trading laws such as pricing, descriptions and labelling. This can be done by inspection, enforcement and business education to create a better shopping and trading environment
	Safety: Making sure that goods on sale meet safety standards
	Fakes: Counterfeit goods, from clothing to razor blades to cosmetics. This covers both trade mark issues and safety problems. It includes working with local manufacturers to protect their products.
	Consumer help: Giving advice and helping to resolve disputes between consumers and traders
	Cowboys and cons: Dealing with rogue tradesmen, scams and other consumer frauds. This includes doorstep crime. It is done using both education of the public and enforcement
	Licensing: Making sure the storage of petrol and explosives, including fireworks, is safe.
	Underage sales: Preventing the sale of alcohol, cigarettes, knives, videos, solvents, fireworks etc to children. This helps tackles anti-social behaviour and protects the health of children.
	Weights & Measures: Checking trade equipment such as scales and petrol pumps are accurate and quantities marked on packaged goods are correct
	Consumer education: Work with schools, talks to community groups, information leaflets on consumer issues. This helps to educate people about scams, doorstep crime and their consumer rights.
	Illegal money lending: Tackling loan sharks and supporting their victims.
	Approved trader scheme: Providing a list of local traders that citizens know have been checked out by Trading Standards, particularly in the home maintenance and improvements trades.
	Tobacco and smoking: Working to make Nottingham healthier for people to live and work in, by enforcing the smoke free public places legislation. Promoting change such as smoke free playgrounds. Investigating the sale of illicit and counterfeit cigarettes and tobacco
	Proceeds of Crime and money laundering: Taking the cash out of crime

Thank you for taking part in this survey.