We have replaced our Customer Contracts with new Service Standards for twelve of our most used services. These are; Waste Management, Customer Care & Complaints, Planning, Sport & Leisure, Housing & Council Tax Benefit, Homecare, Early Years & Childcare, Council Tax, School Admission, Street Scene, Museums & Heritage and Library & Information.

The Service Standards outline the level of customer service you should expect from us and what each of the services delivers.  You can download copies of the Service Standards below in PDF format.

Waste Management
Customer Care & Complaints
Planning
Sport & Leisure
Housing & Council Tax Benefit
Homecare
Early Years & Childcare
Council Tax
School Admission
Street Scene
Museums & Heritage
Library & Information.