Nottingham City Council Parking Services are committed to the following standards of service and information.

• We aim to offer an effective and courteous service at all times
  
  
• Our staff will undertake continuous training to ensure that they can understand and implement this Customer Charter.
  
  
• Customer safety and security are key priorities. We aim to ensure that crime is minimised.
  
  
• We will provide surveillance by officers on foot patrol
  
  
• We will provide clear and precise information regarding the vehicles permitted to use the car park Wider spaces will be provided for Blue Badge Holders who need them.
  
  
• Information will be clearly displayed, showing charges, where to pay and where to obtain help from our staff.
  
  
• We will monitor customer satisfaction by means of surveys.
  
  
• We will publish information from customer surveys to show our performance
  
  
• Customer Contract Leaflets will be available at our Customer Service Office and these will include details of how you can contact our managers.