Nottingham City Children's Services and Adult Services, Housing and Health departments welcome comments and complaints from anyone receiving a service from us or in any way affected by what we do.

By listening to you, we can improve our services and make things better for those who live in Nottingham City.

We have a three-stage complaints procedure and our aim is to resolve any complaint at an early stage whenever possible.

If you want to make a complaint, you can,

• Talk to your Social Worker (if you have one) or anyone who works for the Adult Services, Housing and Health or Children's Services departments
• Ring and speak to a Complaints Officer
• Write to the Complaints Team
• Or fill in a complaints form and send it to the Complaints TeamLink

Whatever method you prefer, we will look at your complaint and get in touch with you to see what can be done to put things right.

Representations and Complaints Service

Melrose House
Waverley Street
Nottingham
NG7 4HF
Tel:0115 915 0310
Fax:0115 979 1906
Email: socialcarecomplaints@nottinghamcity.gov.uk

Download our publications

Your Guide to the Social Care Complaints Process (238 kb)
Your Guide to the Social Care Complaints Process (29 kb)
The Conciliation Meeting (546 kb)
The Conciliation Meeting (37 kb)
The Independent Complaints Review Panel (557 kb)
The Independent Complaints Review Panel (45 kb)