Creating clean, green and proud neighbourhoods
Street Scene was set up in 2004 to provide a more local and co-ordinated approach to improving the environment.
The service provides a quality, cost effective Street Cleansing & Grounds Maintenance service to the citizens & visitors to Nottingham.
The street cleansing operation ensures compliance with EPA 1990 & the Code of Practice on Refuse & Litter
Grounds Maintenance activities ensures that sport, amenity & open spaces are pleasant, safe & desirable places for citizens & visitors to enjoy.
Street Scene supports the Nottingham City Council’s vision by contributing to the ongoing cleansing & grounds demands created by a developing city.
By organising itself to generate local accountability for service delivery.
Street Scene is developing its performance management systems to take account of quality outputs, operational efficiency & customer outcomes. Street Scene is ensuring it can objectively measure its performance, using this as a basis to improve & develop the service.
Street Scene contributes towards Respect for Nottingham by tackling issues such as Graffiti, Fly Posting and Fly Tipping.
As part of our commitment to the Equality Standard for Local Government, Street Scene will continue to review its policies, practices & procedures to ensure they do not discriminate against anyone on the grounds of race, disability, age, gender, religion or belief, sexual orientation.
Service offer – we will …..
- Provide a wide range of services to maintain and improve the environment.
- Clean the streets and open spaces, remove graffiti, fly tips, fly posting and abandoned cars.
- Cut grass and hedges inspect and maintain trees, parks, playgrounds and cemeteries.
Corporate Service Standards – we will …
- Provide high quality services to you based around you and your circumstances and in a way that offers you maximum choice.
- Ensure that our services are accessible for all residents, businesses and visitors.
- Ensure our staff are highly trained and treat you in a caring, polite and efficient manner, responding in line with our service standards.
- Ensure our staff provide information that is reliable, clear, informative and in a format of your choice.
- Answer 75% of your telephone call within 6 rings.
- Monitor our performance on the number of calls that are unanswered or busy and take action to put right.
- Respond to 90% of your letters in full within 12 working days.
- Respond to 90% of your emails in full within 12 working days.
- Ask you for feedback at least once a year on the level of service you have received, and publish the results.
Service Specific Standards – we will ….
- Regularly clean streets, in most cases at least once a fortnight.
- Keep parks and open spaces clean and attractive through grass cutting, the provision of floral displays and regular maintenance of shrubs, hedges and trees.
- Empty full litter bins within 24 hours of being reported.
- Remove or paint over racist / offensive graffiti on Council land within 24 hours of being reported.
- Remove or paint over fly posting on Council land within 48 hours of being reported.
- Investigate and remove fly tips (dumped rubbish) on Council land within 48 hours of being reported, although large scale tips may take longer to remove.
- Investigate abandoned vehicles within one working day of receiving the report. We will remove dangerous / burnt out vehicles within 24 hours. Other abandoned vehicles will be removed within 24 hours from being legally able to remove them.
- Actively pursue the removal of graffiti, fly tips and fly posting that are located on non-Council owned land with the landowners. Timescales for removal will be dependent on their agreement and enforcement action.
- Respond immediately to tree emergencies through a 24 hour, 365 day, call-out service.
- Ensure staff wear a uniform and carry an identity badge to make them easily identifiable.
Access – how you can contact us …..
Hours of opening: 8.30am – 4.50pm Monday to Friday
Telephone: (0115) 915 2000 (Environment and Regeneration Customer Helpline)
Fax: (0115) 915 2084
Email: Streetscene@nottinghamcity.gov.uk
Location: Nottingham City Council, Street Scene, Eastcroft, London Road, Nottingham, NG2 3AH
Website: www.nottinghamcity.gov.uk (on line forms to report problems such as graffiti, fly posting, dog fouling, abandoned vehicles and fly tipping).
Street Scene staff are responsible for the following:
We will also run regular campaigns involving local residents to tackle some of these issues e.g. the Big Spring Clean campaign.
You can contact our Customer Service Centre by calling 0115 915 2000 with any reports or enquiries about your street environment – staff are on hand to take your call Monday to Friday from 8.30am to 4.50pm.
You can also report it online using our online reporting forms.
All of these services have a key impact on the quality of life in the city and are strictly monitored to ensure that they produce excellent results.
We will endeavour to get things right first time but unfortunately sometimes things will go wrong - if you have a complaint about a Street Scene service please contact streetscene@nottinghamcity.gov.uk
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