Noise & Pollution Control Team- Service Requests and Performance Analysis 2000-2007 - Summary

The Noise & Pollution Control Team aims to respond to 95% of service requests in target time. This target takes into account the likely impact of a complaint or incident and the staff resources available.

Small variations in our response times occur from year to year as a result of fluctuating staffing levels (annual leave/sickness/post vacancy) and the general trend of increasing numbers of service requests.

You will note that the team’s ‘response in target time’ performance fell significantly in 2001. This was due to staffing levels falling by 50% within the part of the team that primarily deals with domestic noise complaints (our largest complaint type).

Since 2001 this department has employed when possible extra temporary staff to alleviate seasonal workload and/or staff absences in order to maintain service delivery and performance.

The table below summarises enquiries to Noise & Pollution Control ("service requests") from 2000 to 2007, and shows performance levels based on target response times.

Click here for a more detailed breakdown of service requests and performance.

The following table shows the target times for a first response to a complaint or enquiry.

Click here to contact Noise & Pollution Control

Last revision 19 March 2008 GES