Online Questionnaire

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	Website Online Questionnaire

Website Online Questionnaire

Customer Satisfaction Survey

The City Council is committed to continuing to improve plan4nottingham in order for it to best reflect your needs. It would therefore be extremely valuable if you could spend a few moments completing this online survey.

1. Do you use plan4nottingham for... (please tick all boxes that apply)
Business use
Educational use
Personal/ private use

2. How did you get to hear about plan4nottingham? (please tick all boxes that apply)

Correspondence from the City Council
Friend/ Colleague
Member of staff at the City Council
News article
Nottingham City Council's website
Publicity material (e.g. leaflet, poster)
Search the Internet

Other please specify:

3. In an average month, how often do you use plan4nottingham to access planning information and advice?

4. In relation to other local authority planning websites that you use, how do you rate plan4nottingham?

5. There are a number of future developments to plan4nottingham which are being considered. On a scale of 1 (most useful) to 6 (least useful), rank the following in terms of how useful you would find the information: (The six options below must be ranked 1, 2, 3, 4, 5 and 6, each with a different rank)
1

2

3

4

5

6

6. Please answer YES or NO to the following: I use plan4nottingham to…

Download planning application forms
Yes
No

Research planning histories
Yes
No

View Committee agendas and reports
Yes
No

View the Monthly List of Decisions
Yes
No

View planning publications
Yes
No

View the Weekly List of Applications Received
Yes
No

7. On a scale of 1 to 5 (where 1 is very useful and 5 is not at all useful) how useful do you consider the following sections of plan4nottingham to be?
(1very useful; 2useful; 3indifferent; 4not very useful; 5not at all useful; ?don't know)

Advice about when Permission is required
1
2
3
4
5
?

Committee Dates and Reports
1
2
3
4
5
?

Do I need planning permission
1
2
3
4
5
?

Download Application Forms
1
2
3
4
5
?

How to complete application forms
1
2
3
4
5
?

Latest News
1
2
3
4
5
?

Listed Buildings Information
1
2
3
4
5
?

Major Developments
1
2
3
4
5
?

Monthly List of Decisions
1
2
3
4
5
?

Planning Publications
1
2
3
4
5
?

Viewing planning applications
1
2
3
4
5
?

Weekly List of New Applications
1
2
3
4
5
?

8. Please rate plan4nottingham on a scale of 1 to 5 where 1 is strongly agree and 5 is strongly disagree.
(1strongly agree; 2agree; 3indifferent; 4disagree; 5strongly disagree)

I am generally satisfied with the information and advice on the website
1
2
3
4
5

I am satisfied with the design and layout of the website
1
2
3
4
5

I consider myself to be a regular user of the website
1
2
3
4
5

The speed of access is slow compared to other websites I use
1
2
3
4
5

The website has improved the quality of the City Council"s planning service
1
2
3
4
5

The website is the main way I access planning information and advice
1
2
3
4
5

Further Comments

9. Do you have any further suggestions to make plan4nottingham better?

All information requested below is optional

Are you male or female?
Male    Female

How old are you?
Under 18    19 to 24    25 to 34    35 to 44
45 to 59    60 to 64    65 to 74    Over 75

Which would you say best describes your ethnic origin?

White
British    Irish
Other White background (please give us details...)

Mixed
White and Black Caribbean    White and Black African    White and Asian
Other mixed background (please give us details...)

Asian or Asian British
Indian    Pakistani    Bangladeshi
Other Asian background (please give us details...)

Black or Black British
Caribbean    African
Other Black background (please give us details...)

Chinese or other ethnic group
Chinese
Other ethnic group (please give us details...)

Thank you for completing the survey form!

Make sure you click the Submit form button when you have finished