Public Health Customer Contracts

What is our customer contract?

Nottingham City Council is committed to providing high quality services to all residents. One of the ways we are working towards this is to give more information about the services that we offer and the standard of service that you can expect. Our Customer Contracts set this information out and also tell you how you can make a complaint if you are unhappy with the service that you receive.

There are a range of customer contracts covering different services. We have also produced a citywide contract covering general service standards you can expect from all departments. For example, how we reply to letters and telephone calls, and what will happen if you have to complain.

This customer contract covers the Public Health service area.

• Dog Warden Service
• Pest Control Service
• Public Health Customer Contract

If you are not satisfied

We hope that you will be happy with our service but if you are not, or if we do something wrong, please tell us. We can deal with most complaints quickly. We will write to acknowledge your complaint within one working day and send you a full reply within ten working days. When we answer your complaint, we will send you a customer response for so that you can let us know if you are satisfied with the way we deal with your complaint.

We carry out regular customer surveys to discover what changes to our services would be appropriate and to gauge the level of customer satisfaction with our services. If you are asked to contribute to these surveys then please take the opportunity to give us your views. Click here to 'Have Your Say' and tell us what you think of our services.

Complaints about the service we provide will be dealt with in accordance with Nottingham City Council's Official Complaints Procedure. A leaflet called How to Complain about Council Services is available from City Council reception areas or by calling Customer and Information Services on 0115 915 4950.