What do we do? | Our performance | Charter Mark

Our aim is to protect the public and improve health, safety and welfare in the home and its immediate surroundings. We offer home visits, advice and information.

• View our performance indicators
• View the contact details for Public Health.
• View the Public Health online service request form.

What do we do?

We investigate complaints of environmental nuisance. A nuisance is an activity that affects your home in such a way that it cannot be used or enjoyed as it should be.

• Asbestos
• Drains/sewers
• Infectiousdisease control
• Dangerous structures / walls
• Dirty houses
• Distribution of Free Printed Matter
• Enviro-Crime
• Hedges
• Home safety advice
• Immigration inspections
• Odours
• Pigeon control
• Rubbish dumping
• Water sampling

Housing standards

• Caravan sites
• Dampness
• Empty Homes
• Disrepair
• Gas appliance safety
• Houses in multiple occupation (HMO's)
• HMO Licensing
• Landlord Liaison Panel
• Overcrowding
• Property Licensing 1756Kb
• Student Accommodation Accreditation Scheme

Pest Control

• Rats
• Mice
• Wasps
• Fleas
• Ants
• Squirrels
• Cockroaches
• Bedbugs
• Dog Warden Service

Our Performance

We are constantly seeking to improve the level and quality of service we provide to residents in the City.

Each month we send over 10% of our customers where we have completed our investigations, a customer satisfaction questionnaire which we use to try and improve our responses to customer needs and improve the service. In 2006/7 over 80% of customers were satisfied. To see our customer satisfaction graphs please click here.

We also ask if customers are happy with the cost of the service which for 2006/7 was £2.45 when averaged over all the inhabitants of Nottingham City. Over 90% felt that we gave good value for money.

If you have had any contact with us and have not already been sent a satisfaction questionnaire and would like to help us to find out how you feel our service is running click on the link below. Please either post or e-mail the form back to us at public.health@nottinghamcity.gov.uk

Charter Mark

The Public Health team was the first City Council service area to be awarded the Charter Mark in 1997. This award is given to public services that provide an excellent standard of service to their customers.The Public Protection Division which includes Public Health are now proud owners of the Chartermark standard 2005

A career in Environmental Health

If you would like to become an Environmental Health Officer (EHO), you will need to study at University or at a college on a course that is accredited by the Chartered Institute of Environmental Health (CIEH). Click on the link below for more information.

Careers as an Environmental Health Officer