Working with your school to solve problems
Schools welcome the views of parents and carers. Good communication
is vital for building a partnership between home and school and it also builds understanding and co-operation
between parents, staff and governors.
Working with your school to solve problems: Complaint
Procedure
|
Stage
|
Action
|
Response
|
|
1
|
Contact school and try to sort problem out informally.
|
|
|
2
|
If can’t be resolved informally, write to Head Teacher/Chair of Governors as soon as possible, setting out why you remain dissatisfied.
|
School replies within 3 school weeks.
|
|
3
|
If still dissatisfied, write to Chair of Governors setting out why you are unhappy and what you would like the school to do to resolve the complaint.
|
Panel of governors considers the complaint and replies within 3 school weeks.
|
|
4
|
If you are dissatisfied with the response from the school’s governors, write to the Director of Children's Services to see if your complaint is one that the Children's Services Department can consider.
|
Children's Services will let you know if it can consider your complaint within 15 working days.
|
|
5
|
If still dissatisfied, contact the Secretary of State for Children, Schools and Families or the Government Ombudsman.
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Children's Services staff can provide details of how to contact these organisations.
|
If you need further advice on how the complaints procedure works, contact
Nottingham City Children’s Services on (0115) 91 50901.
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