Funeral services are naturally highly emotive occasions when everyone concerned wants to ensure that the service goes ahead according to plan and in the manner they have chosen. There is nothing worse than having to wait around in the precincts of our chapels whilst, for whatever reason, the previous service over runs its allotted time and as a consequence anxiety levels increase and the day is remembered for the wrong reasons.

Consultation with Funeral Directors and Ministers officiating at our Wilford Hill Chapels has indicated that this aspect of services not starting on time is the one single most cause of concern and distress to bereaved families.

For many years our timing schedule in the Main Chapel has been every half hour on the quarter hour and in the West Chapel every half hour on the hour. In both instances this has allowed 20 minutes for the service and the remaining time has accommodated entering and leaving the Chapel.

From 1st January 2004 Chapel times will allow 40 minutes between services with an expectation that the delays experienced when the 30 minute period was in operation will if not completely eliminated, will be greatly minimised.

The new timings for both Chapels are shown below and when operative anyone who wishes to give us their feed back/views are certainly encouraged to do so. We also hope that this review and revision of our Chapel times is another clear indication of Bereavement Services not only seeking customer and users views but also acting upon them to provide a better enhanced service.

View the Wilford Hill Crematorium Service Times as from 1st January 2004.