If you have a problem with goods or services, Trading Standards can help. We give advice and guidance, and where appropriate, we will negotiate with traders to find a fair solution. We help with problems with all consumer goods and services, including clothes, furniture, cars, computers, telephones, gas, electricity, insurance, banking, holidays and building work.

You can get advice by phone, email or face-to-face at our Advice Centre.

Telephone and email advice

Initial telephone and email advice is provided by our partner Consumer Direct (East Midlands). Consumer Direct works with all the Trading Standards services in the East Midlands and is supported by the Office of Fair Trading. You can email Consumer Direct using a secure email system on their website. The website also provides advice, factsheets and model letters on a wide range of consumer rights.

Consumer Direct
08454 04 05 06
Consumer Direct telephone opening hours:
Monday – Friday 8am – 6.30pm
Saturday 9am – 1pm
www.consumerdirect.gov.uk

Consumer Direct advisors will usually be able to give an immediate answer to a problem. In more complex cases, or where a consumer reports a potentially criminal offence, they will pass the details to Trading Standards for further help and investigation.

Report a business. If you want to report a business for a criminal offence, please contact Consumer Direct by telephone or via the website. They will refer the matter to the relevant Trading Standards service.

Visiting the Trading Standards Advice Centre

If you prefer face-to-face advice you can visit the Advice Centre between 9am and 1pm each weekday, no appointment is necessary.

           Trading Standards Advice Centre
           27 Mansfield Road
           Nottingham
           NG1 3FB

          Fax: 0115 958 8187
          Minicom: 0115 948 0575

The Advice Centre is wheelchair accessible and has a loop system for hearing aid users.

Trading Standards Advice staff will help Nottingham City residents by writing letters, looking at complex contracts and mediating with traders to resolve disputes. Our mediation service is available for people who live in the Nottingham City Council area.

If we are dealing with an on-going complaint for you, you can telephone us on 0115 950 7932 or email on ts.advice@nottinghamcity.gov.uk. Please note, we do not give initial advice by telephone or email.

If you live outside of Nottingham, for example Arnold, Beeston, Gedling, Long Eaton or West Bridgford, you can telephone Consumer Direct. on 08454 040506.

The website of The Citizen's Advice Bureau provides advice on a wide range of issues including consumer issues, health, housing, benefits and immigration. Available in English, Welsh, Bengali, Punjabi, Gujarati, Urdu and Chinese.