On 1st October the Welsh, Scottish and National Consumer Councils merged with Postwatch and energywatch to form Consumer Focus, the new champion for consumers' interests in England, Scotland, Wales and, for post, Northern Ireland.

Consumers with energy or postal complaints should contact the relevant company in the first instance. Consumer Direct can provide advice and information on how to progress your complaint if you are dissatisfied with the company’s response. Consumer Direct can be contacted on 08454 04 05 06. Alternatively, click here to visit the Consumer Direct website.

You can visit the Consumer Focus site by clicking here.