Nottingham Electric Vehicle Services logo

 

Introducing Nottingham Electric Vehicle Services (NEVS). We are THE Nottingham specialists for ALL electric vehicles (EVs).

NEVS is already providing MOTs, servicing and repair for our own growing fleet of EVs and we are now ready to open our doors and offer our EV expertise to others.

Our Master Technicians are qualified to the highest level across a range of EVs - so we can offer you an impartial service you can trust.

  • MOTs
  • Interim services
  • Major services
  • Repairs
  • Air-con refills
  • Vehicle diagnostics
  • Wheel alignment
  • Tyres and bodywork

 

Call us for a quote on 0115 8765221, or email us at NEVS@nottinghamcity.gov.uk. For COVID-19 safety purposes, all services are strictly by appointment only.

Check out our Frequently Asked Questions below for lots of useful information.

Thank you for your interest in NEVS. We are a passionate team of EV experts and our aim is to support other local authorities, businesses and the general public to switch to EVs too!

Together we can reduce emissions, improve air quality and support Nottingham’s ambition to become the UK’s first carbon neutral city by 2028.

We hope to see you soon!

 

NEVS banner graphic

 

Nottingham Electric Vehicle Services (NEVS) FAQs

A. The goal of NEVS is to encourage the uptake of electric vehicles across Nottingham and its surrounding area.

We provide an affordable service which is also informative; our technicians and front office team are on hand to answer any questions you may have regarding your vehicle, to offer tips on getting the most from your EV and, because we maintain a full range of electric vehicles, we can offer impartial, expert advice on your potential next EV.

A. We are currently open Monday – Friday, 7am - 3pm.

A. NEVS is adjacent to the Tamar Building at Eastcroft Depot, London Road, NG2 3AH. We operate from a secure site which is only open to Nottingham City Council staff and visitors, with barrier entry and exit for vehicles and pedestrians.

From the roundabout next to BBC Nottingham, drive south over the railway bridge and, at the traffic lights, take the left turn into Eastcroft Depot.

A. Anyone with a hybrid or full battery electric vehicle!

We cater for businesses and individuals alike and can maintain cars and vans under 3.5 tonne, along with specialist vehicles such as cage tippers - creating a regional hub for EV maintenance and knowledge sharing with other local authorities, businesses and the general public. We also maintain e-bikes and e-cargo bikes, making NEVS an all-round e-mobility maintenance centre.

A. We perform all service, repair and maintenance works on vehicles, including MOTs, interim services, major services, repairs, air-con refills, vehicle diagnostics and wheel alignment. We also complete tyre and bodywork repairs using our approved third party contractors.

A. For COVID-19 safety purposes, all services are strictly by appointment only. To obtain a quote and make a booking, please telephone 0115 8765221 or email NEVS@nottinghamcity.gov.uk

A. The price list for MOTs and servicing is in the final stages of being worked through, we will update these FAQs when the price list has been confirmed.

To obtain a quote, please telephone 0115 8765221 or email NEVS@nottinghamcity.gov.uk

A. The safety and wellbeing of both our customers and staff remains our top priority and stringent COVID-19 measures are in place to ensure that enhanced cleaning and responsible social distancing measures are practiced at all times. All staff have been fully trained on the new ways of working and we continue to monitor government advice.

We are only allowing one visitor at a time into the reception area and both the waiting area and MOT viewing area are currently closed. Access arrangements for the reception area will be provided upon confirmation of your booking and clear signage is in place on site. A face covering must be worn at all times if inside the building (unless you are exempt).

Our staff continue to follow strict cleaning regimes, with increased attention on all high-touch points and workstations. Frequent hand washing is taking place and our technicians are wearing single-use gloves and disposing of them appropriately. Vehicle touch points and keys are sanitised throughout the appointment process and both seat and steering wheel covers are in use.

If you have any questions relating to our COVID-19 arrangements or require any further assurance, please telephone 0115 8765221 or email NEVS@nottinghamcity.gov.uk

A. All our staff are fully qualified for the work they are undertaking. As well as being qualified in light vehicle repairs, our technicians have attained a minimum of level 3 IMI in hybrid/EV vehicle repairs and diagnostics, with the master technicians qualified to level 4. We are a passionate team of EV experts.

A. No, we use genuine manufacturer parts and therefore there will be no impact on your warranty.

A. Yes, we MOT, service and repair all hybrid and pure battery electric vehicles.

A. Yes, for example, if there's a warning light is on or the EV fails to start or charge, we can find the fault.

our technicians have attained a minimum of level 3 IMI in hybrid/EV vehicle repairs and diagnostics, with the master technicians qualified to level 4. All our technicians have completed a high voltage diagnostic course run by EMTEC.

We also have diagnostic kits with the latest after-market software to help with the swift diagnosis and repair of any issues.

A. NEVS offers nationwide vehicle recovery through a third party (currently Nottingham Breakdown). The cost ranges from £50.00 to £162.50 (exc. VAT), depending on the size of the vehicle and the recovery distance from NEVS.

A. Upgrading your on-board charger would not be feasible for us to do; the equipment required to do this would be manufacturer build quality and not available to us. Also, any aftermarket alterations to the charging system could potentially cause a fire risk as well as invalidating the manufacturer’s warranty. It is therefore not work we would look to undertake, and we would recommend you contact your manufacturer.

A. Yes, we provide the facility to charge your vehicle just outside NEVS. The price of the charge will be included in the price of the repair/service/MOT; this offer will be subject to demand as we currently only have 8 available charge points.

A. We currently repair and replace tyres using an approved third-party contractor. If it proves commercially viable in the future, we will look to undertake this work in-house.

A. We are currently investigating the possibility of offering a courtesy car, subject to customer demand and COVID-19 considerations.

In the future, we will be offering the use of courtesy e-bikes, allowing people to make use of Nottingham’s fantastic cycle network with as much or as little effort as they would like. We feel courtesy e-bikes are a great way to encourage carbon neutral travel from our customers.

A. Electric and hybrid vehicles generally use an electronic braking system to allow for regenerative braking. The brake components are similar to ICE vehicles, so we can repair the braking system. The regenerative system via the motor generally means that the brakes are actually used less therefore do not wear as quickly.

A. Due to the COVID-19 restrictions, both the customer waiting area and MOT viewing area are currently closed.

When it is safe and permitted to do so, customers will have full access to the reception area. There is free Wi-Fi on site with sofas, a breakfast bar working area and a coffee machine, so that you can work (or watch Fully Charged!) while you wait. We will also be providing tablets with magazine subscriptions. 

A. The only difference between petrol, diesel, hybrid and electric vehicles is the engine and drive train. Anything that needs fixing on an Internal Combustion Engine (ICE) vehicle would require repair on a hybrid or EV (brakes, tyres, suspension components, steering components, air con system, headlights, etc.)

A. We are looking to recruit an electric vehicle apprentice over the next year but we have been concentrating on upskilling our own team and getting NEVS operational first. We will also be open to showing other technicians and businesses around NEVS (in line with current COVID-19 guidance), discussing the benefits of hybrid and electric vehicles as well as the training, equipment and skills required to run an electric vehicle garage.

Currently we have no plans to offer any formal in-house training within NEVS but we intend to investigate the feasibility of this in the medium term.