New! Download the Buy With Confidence leaflet containing information on managing work on your home.

 Click here for 'Managing work on your home (BWC)' leaflet [228kb]

Officers from Trading Standards visit and vet every applicant and only if they pass stringent checks are they accepted onto the scheme and can display the Buy With Confidence logo.

And it doesn't stop there. Once a business becomes a member of the scheme they are constantly monitored by Trading Standards to make sure that their standards aren't slipping. Feedback is invited from their customers and re-visits are carried out.

While we cannot guarantee that nothing will ever go wrong, if you have a problem with a member of the scheme they are required to deal with any complaints in a fair and equitable manner. If the complaint cannot be resolved, Trading Standards will attempt to assist in reaching a solution.

The Scheme is being run jointly by Nottingham City Council and Nottinghamshire County Council Trading Standards services.

For pre-shopping advice on contracting with a trader, download the 'Managing work on your home (BWC)' leaflet. The Buy With Confidence website also contains useful advice in its Buying Advice section, which can be found under Information for Consumers.