Citizens Advice Consumer Service gives advice by telephone and email. They help with problems with all consumer goods and services, including clothes, furniture, cars, computers, scams, telephones, gas, electricity, insurance, banking, holidays and building work. If you want to read online information, check out the consumer advice section of Directgov.

Citizens Advice Consumer Service works with Trading Standards and is supported by the Office of Fair Trading. If you report a potential criminal offence, Citizens Advice Consumer Service will pass the details to the relevant Trading Standards for investigation. In some cases, Citizens Advice Consumer Service may pass a civil complaint to Trading Standards for further help.

Citizens Advice Consumer Service
08454 04 05 06

Telephone opening hours:
Monday - Friday 9am - 5pm

Citizens Advice Consumer Service secure email via their website
Click here to visit the website complaints form

The website of Citizens Advice Bureau provides advice on a wide range of issues including consumer issues, health, housing, benefits and immigration. Available in English, Welsh, Bengali, Punjabi, Gujarati, Urdu and Chinese.