Areas Served

Nottingham

Areas of Work

General Help: Consumer and general contract

Opening / Appointment Times

Initial telephone and email advice is provided by our partner Consumer Direct (East Midlands). You can email Consumer Direct using a secure email system on their website. The website also provides advice, factsheets and model letters on a wide range of consumer rights.

Consumer Direct
08454 04 05 06
Consumer Direct telephone opening hours:
Monday – Friday 8am – 6.30pm
Saturday 9am – 1pm
Click here to visit the Consumer Direct website - complaints form

Consumer Direct advisors will usually be able to give an immediate answer to a problem. In more complex cases, or where a consumer reports a potentially criminal offence, they will pass the details to Trading Standards for further help and investigation.

Visiting Trading Standards Advice

If you prefer face-to-face advice you can visit the Advice Team between 9am and 1pm each weekday, no appointment is necessary.

If we are dealing with an on-going complaint for you, you can telephone us on 0115 950 7932 or email on ts.advice@nottinghamcity.gov.uk. Please note, we do not give initial advice by telephone or email.

Disabled Access

Full wheelchair access. Adapted toilets. Loop system. 

Languages

Access to interpreters, BSL.

Quality Standards

Community Legal Services Quality Mark, Charter mark, Investors in People.