Nottingham City Council funds and directly delivers welfare rights advice across the city with the aim of improving the income and living standards of Nottingham people.

Our Welfare Rights Service offers free, confidential and impartial advice and advocacy on the following matters:

Benefits & Tax Credits

• Benefit checks to make sure you're claiming all you're entitled to
• Help with benefit claim forms
• Supporting you to challenge decisions
• Representing you at benefit appeal tribunals

Debts

• Preparing financial statements and offering budgeting advice
• Negotiating repayment arrangements with creditors
• Supporting tenants and home owners with arrears and possession proceedings
• Helping you with court forms
• Advice and help with insolvency options such as bankruptcy or Debt Relief Orders

We can help!

In 2010 - 2011 we helped 1,793 local people to improve their financial situation.

We also:

• Helped people get £2.5 million in benefit entitlements
• Negotiated affordable repayment arrangements on £2.3 million of debt.
• Worked with Nottingham Energy Partnership to reduce families' fuel bills and costs.
• Worked with Nottingham Credit Union to help people to better manage their household budget and pay off their debts.

You can download our service leaflet from the download link on this page or by  clicking here [171kb]. 

How to access our service

STOP PRESS: Bulwell Advice Centre office closure

Nottingham City Council's Welfare Rights Service, currently based at the Bulwell Advice Centre, 21a Merchant St, Bulwell is moving to a new location!

Bulwell Advice Centre will close permanently at 12.30pm on Wednesday 1 February 2012.

The Welfare Rights Service will re-open at Bulwell Riverside on Coventry Road on Monday 6 February 2012.

Bulwell Riverside is the city's third and largest Joint Service Centre and will offer a range of City Council, NHS Nottingham City and housing services. Click here for more information. 

Throughout and after the move you can still get in touch with the Welfare Rights Service by phone or e-mail (see details above).

Do you use a Minicom or textphone? You can contact us by telephone by using the BT Text Relay Service. You will need to dial 18001 0115 8762807 and ask for an operator assisted conversation with us.

Advice Nottingham

Nottingham City Council funds advice services across the City. To find out where your local advice centre is located, download our 'Where to get support, advice and benefits across the city' leaflet  clicking here [779kb] or go directly to the download link on the right hand side of this page.