Nottingham City Council's in-house home care teams provide care to approximately 500 households across the City and also purchase care from approved independent home care providers for another 1500 households.  Nottingham City Council has three Home Care teams which operate across the City. Click here to find out more about our Home Care teams.

We work closely with Health colleagues, voluntary agencies and independent care providers to enable people to remain within their own homes, families and communities. Our care is focused on meeting people's needs.  We work with people to promote their independence rather than encouraging dependency.

What you can expect from us

In accordance with Nottingham City Council's Service Standard for Home Care, we will:

• Set up services within 24 hours
• Ensure you are involved in how your support is carried out
• Train staff to national minimum standards and ensure over 50% have a relevant NVQ in care
• Carry out full criminal records check on staff
• Ensure staff turn up at an agreed time or inform you immediately if there is a delay
• Ensure staff are always friendly and helpful and treat you with dignity and respect
• Ensure staff wear a uniform and carry an ID badge to make them easily identifiable
• Inform you about what to do if you are not happy with the service

How to get Home Care

Call in or ring the Adult Contact Team and we will arrange for someone to contact you to discuss your needs:

Adult Contact Team
Mary Potter Health Centre
Gregory Boulevard
Hyson Green
Nottingham
NG7 5HY
Tel: 0115 8838460

Outside of these hours please contact the Emergency Duty Team on tel: 0115 9159299