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Information for Buy With Confidence member businesses
This page will help member businesses understand the law, their rights and responsibilities.
Customers' cancellation rights
If you agree a contract with one of your customers during a visit to their home or place of work, you have to give them cancellation rights and a written cancellation notice. If you don't, you may not be able to enforce the contract and get paid.
Trading Standards has produced a podcast to help you understand this. Click here to view the cancellation rights podcast. (The podcast is hosted on Nottinghamshire County Council's Buy With Confidence webpage.)
We've also produced a form to help you comply. Download the form and save it to your computer. The form includes instructions on how to use it.
Notice of the Right to Cancel [33kb]
Download our business information leaflet for more information on the law and your responsibilities.
A guide to cancellation rights for contracts concluded at a consumer's home [85kb]
BWC News
BWC News is the newsletter for member businesses. Issue 3 was published in May 2011. These will keep you up to date with what's been happening in Nottingham and Nottinghamshire Buy With Confidence.
Do you sell goods?
New guidance on the Sale of Goods Act. The Office of Fair Trading has launched a new online resource www.oft.gov.uk/saleofgoodsact to help staff comply with the law when customers buy or return goods. It contains everything you need to understand the Sale of Goods Act, all in one place
