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Support available from your Gas, Electricity or Water Supplier

How to benefit from joining the Priority Services Registers offered by your utility supplier. These are free services.

What is a Priority Services Register?

A Priority Services Register is a free scheme offered by your gas, electricity and water suppliers. Once you register you can receive additional support and special services from each of your suppliers. It's the extra help you need. Registering ensures your supplier tailors their services to meet your needs, for example by providing you with extra help in using your meter. Many of the services offered are free.

Who can join the free Priority Services Registers?

You can be added to a Priority Service Register if you are: of pensionable age; disabled; chronically sick; blind or partially sighted; deaf or hearing impaired.

If your supplier knows you have health issues or essential medical equipment in your home you will be prioritised in the event of a break to your supply.

How else can your supplier help you?

The exact services on offer to you vary depending on your supplier, but may include the following services:-

  • advance notice if your supply is going to be interrupted
  • priority reconnection if your supply is interrupted
  • alternative facilities for cooking and heating if your supply is interrupted
  • bills sent to a relative, carer or friend to help you check them
  • your meter moved free of charge if it's hard for you to use or read the meter
  • a free quarterly meter reading if you can't read your meter
  • annual gas safety check
  • free advice on being more energy-efficient
  • protection from cold callers with a password protection scheme to keep you safe
  • your bills and meter readings in braille, large print, audio tape, textphone or typetalk if you're visually impaired
  • extra help to use your meter or appliances

For some of the above, customers may need to be means tested.

How do I register for Priority Services?

If you wish to sign up for the service you need to contact each of your suppliers as they each hold their own customer list. If you decide to change your gas or electric supplier you will have to re-register with the new companies.

Can I sign up a relative?

It is possible to help relatives sign up to Priority Services Register, especially those who may find it difficult to register for a new service, but the customer themselves will need to be present during the phone call.

Next Steps

To register you will need to call each of your utility providers using the numbers below:

Gas/Electric

  • Robin Hood Energy 0800 030 4567
  • British Gas - 0800 072 8625
  • Eon - 0800 0511 480
  • EDF - 0800 269 450
  • SSE - 0800 622 838
  • npower - 080 172 6999
  • Scottish Power - 0800 027 0072

Water

Severn Trent Water - 08457 500 500

Information for Deaf Customers

Gas/Electric

British Gas

If you're deaf or have difficulty hearing Textphone us on 18001 0800 072 8625

Eon

Minicom text telephone, you can call us free of charge on 0800 056 6560, or you can email us at deaf.contact@eonenergy.com

EDF

Minicom 0800 096 2929

SSE

If you use a textphone, you can call our Textline on 0345 026 7023

npower

To contact us by minicom or textphone, use 0800 413 016

Scottish Power

Supplier does not publish information

Robin Hood Energy

For customers with hearing impairments please dial 18001 followed by 0800 030 4567 for a text service to contact Robin Hood Energy. Customers may also wish to contact Robin Hood Energy via e-mail asking the company to contact them using the text service, please emailĀ customerservice@robinhoodenergy.co.uk

Severn Trent Water

Supplier does not publish information

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