Social Care complaints

We want to know of any comments, suggestions or complaints you may have about the social care services provided by Adult Social Care.

If you have concerns about our social care services then you have a right to complain.

The Social Care and Complaints Service manages the social care complaints procedure made by anyone receiving social care services or who is affected by Children and Families' actions or decisions.

For information about the complaints procedure for Children's Services, click here.

Our aim is to improve the quality of service provision by listening and responding to the views of service users.

The Social Care Complaints Service operates a statutory complaints procedure: from 1 April 2009 the procedure is different for adult services and children's services.

Adult Social Care Services - complaints procedure

  • receive the complaint - acknowledge within 3 working days
  • decide on appropriate complaints handling - within 10 working days
  • consider the complaint - within 60 working days
  • sign off - within 15 working days

Downloads

Contact Us

Social Care Complaints Loxley House Station Street Nottingham NG2 3NG socialcarecomplaints@nottinghamcity.gov.uk
Tel: 0115 876 5974

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