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Shopmobility

Access to Nottingham City Centre's shops and facilities with the free loan to members of self propelled or powered wheelchairs, 3 and 4 wheeled scooters.

How to become a member of Shopmobility

To join, you will need to complete a short application form, available either online, below or at the Shopmobility offices.The form must be returned in person to Shopmobility, along with photographic ID (such as a passport, driving licence or bus pass) and recent proof of your address (such as a bank statement, utility bill or council tax bill dated within the last 3 months).

Your membership card will be posted to your address and you should bring this card with you whenever you need to use the service.

We reserve the right to refuse the loan of any wheelchair or scooter at any time.

What Shopmobility offers

Once a Shopmobility member, you have access to use to the following:

  • Free loan of self propelled or powered wheelchairs
  • Free loan of 3 or 4 wheeled scooters
  • Free parking for up to 4 hours at both Victoria Centre and Broadmarsh car parks when using the Shopmobility services
  • Assistance with loading and unloading of shopping and equipment
  • Booking available up to 3 days in advance
  • Wheelchair accessible toilet at both sites

I'm only visiting Nottingham, can I use Shopmobility too?

Visitors to Nottingham can join Shopmobility on a temporary membership. Photographic ID must be shown (such as a passport, driving licence or bus pass) and recent proof of your address (such as a bank statement, utility bill or council tax bill dated within the last 3 months). The type of equipment available on loan to a temporary member may be restricted.

Opening Hours

Both Broadmarsh and Victoria Centre Shopmobility offices are open Monday to Friday 9am to 4.45pm (All equipment must be returned by 4.15pm) and Saturday 9am to 1.45pm (All equipment must be returned by 1.15pm)

Visiting by car

Broadmarsh Shopmobility

Parking is not provided in the bus station, but special places are available within the Broadmarsh Car Park, available free for up to 4 hours. Use the lift to access the bus station and Shopmobility is located in the Travel Centre here. If required, you can be met with your scooter in the car park, this can be arranged when you book.

Victoria Centre Shopmobility

Located in the Victoria Centre's main car park off Woodborough Road (White zone, Cairn Street). Park in the special spaces which are available free for up to 4 hours.
If required, you can be met with your scooter in the car park, this can be arranged when you book.

Help or Assistance

Our staff are always willing to help. If you require special assistance please discuss when booking and we will try to accommodate your requirements.
If you need help once out and about, please call our Shopmobility Centre on 0115 876 1313.

Training

To comply with our insurance, each member whether full or temporary must have a short training session to cover the operation of the motorised scooters and wheelchairs.

Shopmobility Long Term Hire

Broadmarsh Travel Centre are now offering long term scooter hire for only £100 per year. All we ask is that you return the scooter to the Broadmarsh Travel Centre every two months for servicing. If you can not return the scooter yourself, we offer a pick up and return service for £5.00, to use this service you request that you call and book in advance.

Please note: The scooter remains the property of Nottingham City Council throughout the duration of the hire. Your annual loan agreement with Nottingham City Council is not guaranteed to be renewed if there are no other members on the waiting list.

Contact Us

Contact the Shopmobility team Email: public.transport@nottinghamcity.gov.uk
Tel: 0115 876 1313

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