Hackney Carriage and private hire car services

This consultation closed on 04 December 2017

Consultation Details

We've been assessing the service and support offered by Nottingham taxi companies.

Over the last few weeks, members of the Nottingham City Citizens' Panel have been participating in 'mystery shopping' exercises to help evaluate the service offered by some of Nottingham's taxi firms. Panel members with disabilities, as well as university students, were invited to make a variety of journeys in either Hackney Carriages or private hire cars and to assess to what extent they were supported by drivers. This information will help inform the Council where taxi services might be improved and in what ways students and residents or visitors with disabilities might be better supported.

The results of this service testing will be made available in the next few weeks.



Contact Details

John Davis, Taxi Licensing Compliance Manager - 0115 8761358; John.Davis@nottinghamcity.gov.uk