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Council Tax Online Help

To help you get the most out of the Council Tax online Service below are a number of PDF guides along with a trouble shooting guide.

PDF Help Guides

Trouble Shooting

Provided you enter all the information required and follow all the steps using Council Tax Online should be straightforward. However, if you are experiencing any problems, this trouble shooting guide may help you.

I need to enter an online key but don't have one. Where is it?

Online keys are printed on all bills and notices, such as reminders. You need to use the one shown on your latest bill or notice. This is a security device to ensure that taxpayers can only access their records. If you can't find your key, contact the Council Tax section who will send a new bill with a new key.

The name shown on the bill is incorrect e.g. misspelt. What do I enter?

Enter the name as it appears on the bill. You can correct it by selecting 'Council Tax Update' on the Council Tax Online home page.

I have input the address correctly but I am getting a message saying it cannot be found

Error Message

Make sure you enter the property address as shown on the bill. This should be the address for which Council Tax is being charged. Check you have left a space between the first and second part of the post code and input the correct start of the address e.g. if the bill shows 'Apartment 22' then entering just '22' in the Number field will not find the property you are after.  If reporting a move into Nottingham, is the property within the Nottingham City area?

I have put in all my details but I am getting this message

Is your full name shown on your bill? If there is no first name or only an initial e.g. Mr J Smith the Council Tax Online Service cannot verify your record. Please contact Council Tax to have your full name on our records.

Check the name entered is the same as shown on your bill. Ensure you have entered the full 8 digit account number.

If you need to enter an online key check you have entered the correct one taking care with characters that can be confused e.g. the number '0' and the letter 'O'

I have tried everything but I am still having problems

Check the guides above to see if they provide an answer.

If you are still having difficulties please send details of what you were trying to do and, if possible, screen prints to ctaxonline@nottinghamcity.gov.uk

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